Service Administrator

Chadderton

Salary: £24,861

Full Time | Office Based

The Opportunity

Our client is looking to appoint a Service Administrator to join their busy Fire & Security division based in Chadderton. This is a fast-paced operational support role within a close-knit team consisting of three administrators and a manager.

Due to continued workload demands and a recent retirement within the team, they are looking for someone proactive, organised and capable of managing a varied workload independently. This is not a simple data-entry administration role and the successful candidate will play a key part in supporting engineers, coordinating service activity and ensuring operational processes run smoothly.

The business is seeking someone who can quickly become a reliable and self-sufficient member of the team within the first 6 months.

Key Responsibilities

• Assess returned jobs on Asolvi and generate revisits where required
• Request uplifts on returned jobs when additional funding approval is needed
• Raise purchase orders for materials, goods and equipment required for jobs
• Order and manage engineer van stock requirements
• Vet parts required by engineers and liaise with engineers where necessary
• Update Asolvi with engineer stock replenishment information
• Process incoming quoted works jobs
• Raise subcontractor orders and complete relevant subcontractor forms 
• Raise orders for lifters on supplier portals and monitor jobs through to off-hire
• Chase suppliers and update proof of delivery records on logs and Asolvi
• Record PODs within internal systems and logs
• Assist with invoice queries and operational administration tasks
• Check engineer updates on customer portals and update where required
• Upload certificates and documentation to portals where applicable
• Receive incoming alarm activations and respond in line with NSI false alarm management guidelines
• Produce and maintain daily SLA reporting
• Assist with quotations and operational support activities where required
• Support engineers with day-to-day operational requirements
• Carry out additional ad hoc duties and management instructions as required
• Work collaboratively within the team to deliver excellent customer service

Candidate Requirements

The ideal candidate will have:

• Previous experience within a fast-paced office, service administration or operational support role
• Strong organisational skills and the ability to prioritise workload effectively
• The ability to work independently and use initiative
• Excellent communication and problem-solving skills
• Confidence managing multiple tasks simultaneously
• Good IT and system administration skills

Experience within the following sectors would be advantageous, but is not essential:

• Fire & Security
• Facilities Management
• Construction
• Maintenance
• Engineering support environments

Candidates from commercial administration or project support backgrounds may also be highly suitable.

Additional Information

• This role is primarily office-based in Chadderton
• Home working is only available in exceptional/emergency circumstances
• Interviews will be conducted face-to-face where possible