Technical Support Engineer – Service Management

We are looking for a skilled and customer-focused Technical Support Engineer to join our Service Management team. You’ll be at the forefront of customer interaction—delivering exceptional support experiences through a combination of technical expertise, communication, and empathy.

Hybrid working 

Inside IR35 

Experience & Technical Skills

• 2–4+ years of customer-facing technical support experience
• Strong understanding of web application architecture
• Experience with one or more of the following:
  
  • JavaScript, HTML, CSS, XML
• Experience with relational databases (e.g. MySQL, MariaDB, Oracle, PostgreSQL)
• Ability to write or debug JavaScript or other object-oriented code
• Hands-on experience with browser developer/debugging tools (e.g. Chrome DevTools, Edge/IE tools, Firebug)

Key responsibilities

• Troubleshoot unexpected behaviours and provide clear, effective solutions
• Deliver support ??? multiple channels including web, chat, email, case systems, and phone
• Build trust with customers through strong communication and a customer-first mindset
• Use diagnostic tools to identify root causes of technical issues
• Manage and prioritise your case workload efficiently
• Collaborate with internal teams to resolve complex or escalated issues
• Contribute insights and feedback to improve products, processes, and customer experience

Core Skills & Attributes:

• Excellent written and verbal communication skills
• Strong problem-solving and analytical thinking
• Ability to explain complex technical issues clearly
• High level of professionalism when handling customer issues
• Strong commitment to customer service and quality
• Team-oriented mindset with a collaborative approach

Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted. 

Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation

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