My client is a Personal Injury Law Firm based in the Cheadle area.

Due to continued growth my client is looking for a case handler to manage incoming business.

Reporting to the team leader duties will include:

• To accurately input all referral details onto the database.
• Source a suitable provider to carry out the required procedure(s).
• To research unfamiliar procedures to establish a suitable provider.
• Obtain accurate fees from the provider for the required procedure(s).
• Obtain contact details and fees for any new providers and liaise with the Supplier Services Manager to update the database.
• Prioritise workload to ensure SLAs are met.
• Make regular contact with the provider to obtain appointments and results within the SLA’s and update the clients accordingly.
• Produce necessary paperwork relating to the referral and send to the client / provider / patient.
• To deal with any issues and/or complaints in accordance with non-conformance / complaints process.
• Ensure the chosen provider is resulting in the optimal profit being made for the business.
• Make enquiries with relevant parties to resolve any purchase invoice queries.
• Ensure data protection regulations are followed and report any data breaches in accordance with the Data Breach Process.
• To undertake additional or other duties as necessary to meet the needs of the business.

The right candidate will come from a legal administration background within PI and will have at least 6 months experience and be looking for a role that will offer progression and development.