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Capability Owners are strategic owners for a defined segment of the playout supply chain. They own that segment end to end: identifying opportunities to evolve it, writing clear functional specifications and user stories, making the business case that quantifies financial impact, embedding with Content & Broadcast Platforms (CBP) squads during solution development, coordinating operational testing with Operations Analysts, governing handover of tech deliverables at the operational acceptance check and then owning in-life performance once live.

In their domain - for example Input and Readiness, On-air Management or Monitoring and Resilience - Capability Owners make operations simpler, safer and more reliable by keeping standards clear, fallbacks easy to use and performance signals visible and acted on. They are accountable for surfacing and shaping automation and AI opportunities in their segment and for proposing small, safe trials that prove value and operational integrity before scale.

They partner closely with Playout Operations to plan the rollout of new features and functionality, also coordinating with Origination Experience & Insight and Workforce Management so learning drives improvement and training and sign-off land on time. They keep documentation and reference material current and usable so designs hold up at real-time operational speed and outcomes are sustained once live.

What you'll do:

Key Responsibilities

• Own the strategy and roadmap for your domain with quantified benefits, risks and cost to deliver
• Identify opportunities to simplify, automate or apply AI in your segment; prepare business cases with financial impact, risk and success measures
• Write functional specifications and user stories with clear acceptance criteria; align stories with business case benefits
• Embed within CBP squads during discovery, design and build; act as the operational voice so solutions are operable in real-time operations
• Plan and coordinate non-live validation and operational smoke tests with Operations Analysts; capture outcomes and raise defects with reproducible steps
• Provide evidence into the operational acceptance check before go-live: people signed-off, SOPs/fallbacks updated and rehearsed, monitoring/alerts meaningful, ownership for support/escalation/rollback clear
• Govern handover of tech deliverables and confirm service-introduction checklists are complete before adoption
• Own in-life performance for your domain; define a small KPI set and dashboard; monitor signals, diagnose issues and drive fixes and simplifications
• Keep standards, procedures and fallbacks current and easy to follow; remove steps and tools that no longer add value
• Partner with Playout Operations to plan adoption windows and gather operator feedback; improve designs quickly
• Partner with Origination Experience & Insight to act on RCA findings and scorecard trends; turn learning into prevention and standards
• Partner with Workforce Management so training, sign-off and cover are in place ahead of adoption windows
• Report progress, risks and decisions in plain English; keep stakeholders aligned and choices traceable
  
  Ways of Working
• Lead through expertise and influence; make decisions with evidence and explain them clearly
• Use plain English; write standards and change notes people can use on shift
• Listen to operators and CBP partners; close the loop on feedback and show what changed
• Prefer small, safe steps over big-bang changes; learn, adjust and move forward

What you'll bring:

Essential experience

• Deep practitioner experience of linear broadcasting and playout operations or closely related media engineering, with excellent understanding of playout systems, workflows and failure modes
• A track record of owning a workflow segment end to end: opportunity identification and business casing - functional specification/user stories - embedded with engineering squads (e.g. CBP) during build - non-live validation/smoke tests - operational acceptance check governance - in-life performance ownership
• Evidence of quantifying financial impact (cost-to-serve, efficiency, error reduction or revenue protection) and maintaining a simple benefits register with clear progress reporting against targets
• Backlog and acceptance discipline: defining business rules, functional requirements and testable acceptance criteria aligned to operational goals and SLAs/OLAs
• Change and adoption governance in live environments: service-introduction checklists, readiness evidence and coordinated adoption windows
• Data and insight literacy: sets a small KPI set and a simple dashboard for the domain; uses signals to prioritise fixes and improvements
• Senior stakeholder influence: experience shaping priorities and trade-offs with Director-level stakeholders; building consensus across Operations, engineering and adjacent functions while safeguarding operations
• Cross-functional coordination: demonstrable experience of successfully sequencing and coordinating the workload of multi-skilled teams and vendors (without line authority), keeping dependencies and risks visible from discovery through adoption

Desirable

• Experience contributing to managed-service propositions or multi-territory workflow design
• Agile literacy