A well-established company in the education supplies industry is looking for a Customer Service Administrator to join its team. As a Customer service Administrator you will be processing customer orders, handling enquiries and complaints, and providing general support to the sales department.

Customer Service Administrator responsibilities:

• Processing orders efficiently and accurately.
• Responding to customer queries via phone, email, and in person.
• Ensuring order confirmations are sent to customers.
• Maintaining the excel spreadsheets
• Using CRM software, and Opera/Pegasus daily.
• Handling and resolving customer complaints professionally.
• Identifying and sharing customer feedback to improve products and services.

Skills & experience required:

• Education: GCSEs & A-Levels (or equivalent).
• Technical skills: Proficiency in Excel, CRM systems.
• Experience: At least 2 years’ experience handling customer orders via email/web.
• A motivated, dynamic, and team-oriented personality.
• Strong ability to work independently and within a team.
• Ambitious and eager to progress and develop.

Wild Recruitment Ltd T/A First Recruitment Services is acting as an employment agency in relation to this vacancy.