We are seeking a proactive and detail-oriented Sales & Administration Coordinator to support our internal teams and contribute to an exceptional customer experience. This role is ideal for someone who thrives in a fast-paced environment, enjoys taking ownership of tasks, and is confident communicating with both customers and internal departments.

Key Responsibilities

Assist the sales and administration team with day-to-day operational duties.

• Process and revise customer sales orders accurately.
• Prepare, update, and email sales quotations to customers.
• Handle customer pre-sales enquiries via phone and email.
• Deliver high-quality customer service at all times.
• Prepare and maintain Excel-based reports for carriers and customers.
• Liaise with carriers to obtain proof of delivery and resolve non-delivery issues.
• Address and resolve sales invoice queries efficiently.
• Convert orders into invoices within the ERP system.
• Raise and manage non-conformance report (NCR) requests from customers.
• Manage general customer correspondence and incoming inbox enquiries.
• Support the external sales team with internal coordination tasks.
• Maintain accurate and up-to-date CRM/ERP records.
• Conduct outbound sales calls to existing customers to drive product growth.
• Prospect new business leads across the industry.

Contribute to process improvement initiatives and internal reporting development.

This will be on a temporary to permanent contract, so you will need to be available immediately, you will be joining a lovely team in a friendly environment.

The Successful Applicant

• Exceptional attention to detail with a focus on accuracy.
• Confident user of Microsoft Office, especially Excel and Outlook.
• Previous experience with ERP systems is an advantage (not essential).
• Strong organisational skills and effective communication abilities.
• Proven background in delivering excellent customer service.
• Ability to prioritise, manage time effectively, and work independently.

What you'll get in return
Great working environment

25 days holidays plus stats

Earlier finish in a Friday

Free parking

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

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