Client Account Handler /Customer Care

Salary: £25,000 – £30,000

We’re working with a well-established, customer-focused organisation who are looking to welcome an Account Handler to their growing team, supporting a portfolio of agricultural clients across the local area.

This opportunity is open to individuals with a background in the agricultural industry, those with knowledge of agricultural machinery and processes, or someone who has recently completed agricultural college and is looking for their first step into a long-term career within this sector. Training will also be provided.

This is a varied, relationship-led role where you’ll be responsible for managing and supporting a set client base, ensuring their needs are met and that the service provided remains accurate, compliant and tailored to their individual requirements.

You’ll be working closely with clients day-to-day, both over the phone and via email, as well as regularly visiting farms and rural businesses to build strong working relationships and gain a clear understanding of each client’s setup.

Key responsibilities:

• Managing a portfolio of clients within the agricultural sector
• Acting as a first point of contact for queries, updates and general support
• Building strong, long-term relationships through a proactive and personable approach
• Reviewing client requirements and ensuring their current cover remains suitable for their needs
• Maintaining accurate client records and ensuring all information is compliant with industry regulations
• Supporting with general administration, documentation and ongoing account management

About you:

• A genuine interest in agriculture, farming or rural environments
• Ideally a background, exposure or understanding of the agricultural sector (e.g. farming, agricultural college, rural upbringing or similar)
• Strong communication skills and a confident, personable approach
• Highly organised with good attention to detail
• Comfortable managing multiple client relationships at once
• Full UK driving licence is essential, as the role involves regular travel to visit clients

What’s on offer:

• A supportive and friendly team environment
• Full training within a specialist and regulated sector
• Long-term career development within a stable and growing business
• A role that offers a mix of office-based work and client interaction

This is a fantastic opportunity for someone who enjoys building relationships and is looking to develop a long-term career within a professional, client-focused environment.

We thank all candidates who take the time to apply — every application is genuinely appreciated and reviewed with care. If your experience closely matches what our client is looking for, we’ll be in touch. If you don’t hear from us, please assume that on this occasion you haven’t been selected, but we truly wish you every success in finding the right next role. Ref: NP4311