Property Administrator & Customer Service Coordinator

Leeds (Hybrid Working)

Circa £27,000 - £28,000

We are currently recruiting on behalf of a rapidly growing property business that is launching a new office in Leeds due to continued expansion. This is a fantastic opportunity to join a dynamic and fast-paced organisation at an exciting stage of its growth journey.

Our client is looking for a highly organised and customer-focused Property Administrator & Customer Service Coordinator to play a key role in supporting the end-to-end property process.

The Opportunity

This is a varied and hands-on position where you will act as a central point of contact between customers, solicitors, internal teams and third-party suppliers. You will help ensure that property transactions progress smoothly, deadlines are met, and customers receive excellent service throughout.

The role offers a great blend of administration, coordination and customer interaction—ideal for someone who enjoys managing multiple tasks and keeping processes on track.

Key Responsibilities

• Supporting customers from initial agreement through to completion, providing guidance and regular updates
• Coordinating with solicitors to progress cases and ensuring all documentation is complete
• Chasing outstanding paperwork and maintaining accurate case records
• Managing AML and identity checks in line with processes
• Booking and coordinating property photography, floorplans and related marketing materials
• Arranging keyboxes, access and completion-day requirements
• Liaising with third-party suppliers including agents, couriers and contractors
• Acting as the first point of contact for customer queries, escalating where necessary
• Keeping CRM systems and trackers up to date

What We’re Looking For

• Strong administration and organisational skills
• Excellent communication skills, both written and verbal
• Previous experience in administration, customer service, property, conveyancing support, or a similar coordination role
• High attention to detail and ability to manage multiple cases simultaneously
• Confident dealing with customers and external stakeholders
• Proactive approach with the ability to take ownership of tasks
• Good IT skills, including CRM systems and spreadsheets

Property or conveyancing experience would be beneficial, but not essential—attitude, organisation and customer focus are key.

Why Apply?

• Join a growing business at an exciting stage of expansion
• Be part of a newly established Leeds office
• Varied and fast-paced role with real responsibility
• Opportunity to develop within the property sector
• Supportive and collaborative team environment

If you’re someone who thrives on organisation, enjoys keeping things moving behind the scenes, and takes pride in delivering excellent customer service, I would love to hear from you.

For further details please contact Alexandra Elliott on Tel or email