We are working exclusively with a fast-growing UK SaaS business that provides a field service management and workforce scheduling platform used by some of the UK's largest housing associations, local authorities, and facilities management organisations.

This is a genuine account management role with real commercial weight. You will own a portfolio of existing customers, driving retention, expansion, and upsell across a client base of operationally complex organisations who rely on the platform as critical infrastructure.

What You Will Be Doing

• Owning a portfolio of named accounts across housing, local government, facilities management, and utilities
• Building deep, multi-threaded relationships with senior stakeholders including Heads of Operations, IT Directors, Asset Managers, and Directors of Housing
• Driving net revenue retention through proactive renewals management and early identification of risk
• Identifying and closing expansion opportunities including additional modules, user licences, and new business units within existing accounts
• Partnering with customer success and implementation teams to ensure customers are realising measurable value from the platform
• Accurately forecasting renewals and upsell pipeline and reporting into senior leadership

The Ideal Candidate

• B2B SaaS account management experience with a consistent track record of retaining and growing accounts
• Experience managing complex, multi-stakeholder relationships within large public or private sector organisations
• A natural relationship builder who can engage credibly with both operational and technical contacts at all levels
• Commercially sharp with the ability to spot and progress upsell opportunities without being transactional
• Based anywhere in the UK with willingness to travel for customer meetings, QBRs, and events, and you will be required to see go to the client HQ in Exeter once a month.

Why This Role

• Manage a product with genuine market fit and high switching costs in a sector with significant regulatory-driven demand
• Uncapped commission on renewals and expansion with a realistic OTE
• A supportive leadership team who understand the value of great account management
• A growing customer base with real expansion potential — you will inherit accounts that are engaged and invested in the platform

The role is remote, but will require travel to Exeter (company HQ) once a month.