Job title: Account Manager
Location: Head Office, Regent Street, London
Responsible to: Senior Account Manager

Capital Maintenance is a family business with over thirty-five years of experience in the maintenance industry. After an acquisition in 2024 the company now forms part of the Sasse Group, a renowned international total FM organisation headquartered in Munich, Germany. Based in Central London, we are passionate, dedicated, trustworthy, and caring. We believe that this allows everyone to fulfil their potential and enjoy the work they do, creating a great work ethic and team culture. The services we offer are catered to our client’s needs, with skilled engineers and a dedicated range of departments covering all disciplines in the industry. This combined means our clients are always supported to the highest achievable standard. 

OUR VISION | MISSION | VALUES STATEMENT

VISION
Sasse Group will continue to be a family-led company and a reliable business partner in the future. The image of our company shall be characterized by the terms ‘professional and innovative’ and ‘respectable and consistent’.

MISSION
We identify ourselves with our clients’ individual needs. Through innovative solutions, we create value for our clients. Our ultimate goal is high customer satisfaction, achieved through Service Excellence.

VALUES
Our conviction of thinking and acting in a sustainable manner is reflected in our responsibility towards the state, towards society and towards the environment. Based on this responsibility, we regard it as our duty as a company to contribute to our country’s economic and social progress. Mutual respect and responsible interaction with our valued employees lie at the very core of our actions and beliefs.

About the Job:
This is fast paced and challenging role. You will need to work efficiently and flexibly. The objective of this role is to ensure the safe and correct delivery of agreed services between the business and any client or contract. Keeping within the agreed terms of any agreement or contract the Account Manager will utilise the pool of engineers available and any sub-contractors to deploy to the client to fulfil their request, using the business systems to track and finance the works.   

Duties will include but not limited to:
System Management

• Simpro; for in-house engineers, PPM regime’s, contract specifics, job distribution and allocation of all client works. 
• Client specific systems can include Elogbooks – Dwellent – Riskwise – Concerto 
• One Drive, H&S Portal 

Client Management

• Onboarding a client – application form T&C’s, rates, costs
• Communicating with a client – Direct for individual requests largely email or on client systems – (FOLLOW A STEP BY STEP GUIDE, job progression updates / QC’s an important stage), Monthly reporting (regular contract 1 – 1’s) 
• Undertake additional duties as required, at the discretion of the line manager, to support clients’ requirements.

Contract Management

• Mobilisation of a new client or contract – will include an agreed period of time to have captured key issues like compliance, resourcing, finance etc… (there is a process guide to follow for this)  
• Engineer management – allocating jobs to in-house team – attending monthly tool-box talk – one to ones – checking job sheets etc… 
• Sub-contractor management – Scope agreed between all parties – contract set up on click – regularities as per PPM’s and date schedule to issue out financing – overlooking each process –– managing monthly KPI’s 
• Client Management (As above) – managing monthly KPI’s 
• Delivering at a fast and efficient turn-around time all client or business requirements working either within the demand timelines of the client, or the agreed SLA’s 

Required qualifications and experience:

• Ability to multitask and stay organised. 
• Ability to thrive in a fast-paced, dynamic environment.
• Strong communication skills
• IOSH Qualification 
• Being through and process driven 
• Proficiency in Microsoft office suite
• Proven experience in account management in the fabric maintenance sector
• Professional email etiquette
• The ability to troubleshoot and work on solutions.

Job type: Permanent and Full Time
Salary: Competitive Salary
+ Bonus if all targets and KPI's are met

The Company reserves the right to vary or amend the duties and responsibilities of the post holder at any time according to the needs of the Company’s business.

REF-228 604