AdministratorLocation:

Staffordshire – Office-based

Contract Type:

Temporary (4 months)

Start Date:

ASAP

Working Hours:

20 hours per week

• Preferred: 4 hours per day across 5 days
• Alternatively: 5 hours per day across 4 days (flexible)

Role Overview:

We are seeking a temporary administrative support professional to assist our Collections team. This role will provide essential operational support, enabling the team to focus more effectively on debt collection activities.

Key Responsibilities:

• Prepare documentation for novations, reschedules/forbearance, and CCA communications/statements
• Manage document processing (printing, folding, franking, and DocuSign requests)
• Resolve “Balances < £10” activities and “No Ownership Report” allocations
• Process bank detail updates and Direct Debit Mandates (DDMs)
• Draft and issue deadline and termination letters
• Handle HALS amendments
• Manage BIFD customer emails
• Monitor and triage inbox and group phone queries
• Carry out routine administrative tasks and correspondence

Candidate Requirements:

• Strong administrative skills across both digital and paper-based processes
• High level of organisation and attention to detail
• Ability to learn quickly and manage routine processes efficiently
• Confident handling a variety of administrative tasks

Desirable (not essential):

• Background in collections, credit control, or financial services

Additional Information:

• This is a fully office-based role due to the temporary nature of the assignment
• No additional equipment required

If this role sounds of interest to you please do apply or send your up to date CV to