Resident Experience Assistant - Birmingham - £30,000 per annum

My client, a globally established and leading Real Estate Agency, are currently seeking a Resident Experience Assistant to join their brand-new luxury residential Build-to-Rent development in Birmingham compromising of 667 apartments.

You will be providing support to the onsite property management services team in the delivery of a high quality service for the benefit of clients and tenants. The team along with yourself will be responsible for all front of house services including administration, compliance, events, liaising with all residents, visitors and the wider local community. Everything that is delivered should be done with the residents at the forefront of your mind and as the Resident Experience Assistant it will be your responsibility to drive exceptional service at all times.

Key Responsibilities

• Provide first class customer service to residents, being the first point of for all residents and visitors
• Quality control of amenity spaces and apartments, ensuring they are well presented at all times.
• Organising and hosting monthly residents' events and initiatives, to enhance the community feel of the scheme.
• Engaging with residents and facilitation of any resident-lead events as well as quarterly meet and greets.
• Management of amenity space hiring
• Responding to rental enquiries, scheduling and conducting scheme tours/viewings and agreeing offers
• Completing all applicant vetting
• Ensuring marketing portals remain up to date at all times
• Organising and running tenant services via third parties and in-house
• Ensuring up to date resident communication via various channels including social media
• Seeking special offers and discounts for residents from local businesses
• Creating a community feel through communication, events and innovations
• To act as first point of call for residents to report maintenance issues
• Co-ordinating all contractor appointments, both third party and in-house, including defect warranty repairs, logging issues in order that required service levels are attained
• Organising minor works between tenancies to maintain first class presentation of apartments
• Completing check in and check out reports; determining deposit returns
• Carrying out mid-term inspections
• Arrears chasing and reporting
• Work alongside the Resident Experience Manager to ensure H&S statutory requirements are meet across the development

Skills and Experience Required

• Strong customer service/receptionist background
• Ideally experienced arranging events
• Positive, can-do attitude
• Common sense approach
• Ability to think on their feet and make considered decisions
• Outgoing, warm and friendly personality
• Organised, meticulous, tenacious
• Excellent written and spoken etiquette
• IT literate and social media savvy - predominantly Instagram
• Experience using Canva or similar basic editing tools
• Experience in undertaking viewings would be an advantage

Salary: £30,000 per annum

For more information, please contact Megan on the Business Support team at Dove & Hawk Property recruitment.

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