Operations Coordinator

• Location: Norfolk, UK
• Job Type: Full-time

We are seeking an Operations Coordinator to play a crucial role in building the foundations for our European operations. This is a pivotal opportunity to join at the inception of our UK expansion, helping to shape the systems, processes, and customer support that will underpin our long-term success. You will support various teams by coordinating all operational processes to keep the business running smoothly. This role is ideal for someone organised, proactive, and detail-focused who is eager to take on new responsibilities within a growing international business.

Day-to-day of the role:

• Set up and manage UK operations, including support for new products and services.
• Handle incoming queries from dealers and staff professionally and efficiently.
• Coordinate with teams in the UK, and Internationally to maintain high standards of service.
• Manage vehicle import documentation and ensure records are accurate and delivered to clients in a timely manner.
• Maintain the CRM, including onboarding new customers, updating account details, tracking vehicle status, shipping updates, and key actions.
• Track open actions, missing information, and documentation issues through to completion.
• Support the UK Country Manager with issues, process improvements, and day-to-day operational coordination.
• Help build practical, scalable processes as the UK business grows.

Required Skills & Qualifications:

• Confident and experienced in operations support, customer service, administration, and logistics.
• Strong attention to detail and action-oriented.
• Comfortable using general business software including CRM systems, Outlook, Excel.
• Experience building new operational processes.
• Self-motivated, proactive, and comfortable working with minimal supervision.
• Automotive, logistics, or vehicle import experience would be an advantage.

Benefits:

• Opportunity to join a fast-growing international business at a critical stage of expansion.
• Chance to shape the operational foundation and contribute to the long-term success of the business.
• Supportive environment with backing from a well-established international entity.

To apply for the Operations Coordinator position, please submit your CV and cover letter detailing your relevant experience and why you are interested in this role.