Join a leading global luxury automotive and financial services provider as an End of Contract Advisor.
Job Overview:

• Role: End of Contract Advisor
• Location: Tongwell, Milton Keynes (3 days per week, WFH 2 days per week)
• Start date: 5th May
• Contract: 6 months initially
• Pay Rate: £12.71/hour PAYE
• Working mode: 3 days per week, WFH 2 days per week
• Days/Hours of work: Mon - Fri - 37.5 hours per week - 08:30 - 17:00 with a 1-hour lunch break.

Job Purpose: You'll be responsible for contacting customers who have not returned their vehicle and working towards a safe and timely return or offering them the other finance options available to them. We also, within this role, would look at obtaining the customer's intention towards the maturity of a customer's finance agreement, whilst ensuring the delivery of an efficient, effective and high-quality service to client's customers, retailers and key stakeholders. This can be provided in many forms, including email management, customer extensions, customer refinancing and potential outbound calling.
Job Description:The End of Contract Advisor is responsible for managing customer accounts where vehicles have not been returned at contract maturity. The role involves contacting customers to understand reasons for unreturned, supporting the safe and timely return of vehicles, or offering suitable alternative finance options.The position requires delivering excellent customer service through phone, email, and case management while accurately recording customer interactions and ensuring compliance with FCA regulations, Daimler AG policies, and standards.
Key Requirements:

• Proactively contact customers who have not returned their client's vehicle to establish the reason for the delay and agree next steps.
• Deliver exceptional customer service by addressing queries, resolving concerns, and explaining return processes or alternative finance options clearly and professionally.
• Work collaboratively with customers and internal departments to remove barriers preventing vehicle return or contract resolution.
• Identify customer intentions at contract maturity and provide appropriate solutions, including vehicle return, extensions, refinancing, or other approved finance options.
• Accurately record all customer interactions across calls, emails, and correspondence in line with company standards.
• Follow established procedures to ensure adherence to regulatory, contractual, and company compliance requirements.
• Provide regular updates and reports to management and relevant stakeholders on the status and progress of non-returned vehicle cases.
• Work closely with colleagues to share best practice, support team objectives, and contribute to a positive and collaborative working environment.

How to Apply:
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

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