Technical Claims Manager – MCL

Division: Davies Property Claims
Department: Team MCL
Location: Home-Based
Reporting to: Head of Operations, MCL

The Role in a Nutshell

You’ll be the driving force behind a high-performing team of field-based adjusters, elevating technical excellence and delivering an exceptional customer experience across High Net Worth, Major Loss, and complex claims. This is a leadership role with real influence — shaping standards, guiding adjusters, and ensuring our service stands out in the market.

What will your day look like:
What You’ll Lead & DeliverTeam Leadership — Build a motivated, engaged, values-driven team culture where people thrive.
Operational Oversight — Keep Work In Progress under tight review to support smart resource planning.
Financial Performance — Hit monthly and annual fee targets for the Technical Team.
Quality & Compliance — Audit adjusters regularly and champion continuous improvement.
Complaint Resolution — Own complaint cases, guide adjusters, and ensure swift, fair outcomes.
Technical Authority — Provide expert guidance, maintain top-tier technical accuracy, and issue bulletins on legal/market developments.
Client Excellence — Understand client needs, produce high-quality correspondence, and build strong relationships with insurers, brokers, and stakeholders.
Collaboration — Work closely with colleagues to deliver outstanding results on individual and portfolio losses.
Business Growth — Strengthen existing client relationships and help secure new opportunities.
Cross-Group Integration — Leverage wider Davies Group capabilities to enhance policyholder outcomes.

Knowledge and Abilities:
What You BringClaims Leadership Experience — Proven background in a similar technical or managerial role.
Professional Progression — Progress toward ACILA/FCILA or equivalent is preferred.
People Skills — Outstanding communication, influence, and relationship-building ability.
High-Net-Worth & Property Expertise — Strong track record in general property adjusting and HNW claims.
Major Loss Exposure — Experience with major losses is a strong advantage.
Resilience & Adaptability — Comfortable under pressure and able to pivot quickly as priorities shift.
Full UK Driving Licence — Clean and valid.

Why This Role Matters

You’ll be the technical backbone of the MCL team — the person adjusters rely on, clients trust, and the business looks to for quality, consistency, and leadership. If you thrive in a fast-moving environment and love shaping high-performing teams, this role gives you the platform to make a real impact.

Benefits

Career & Purpose 

• Davies Innovation Lab
• Leadership training programme
• Funding for professional qualifications
• Thrive at Davies; learning opportunities

Environmental & Social

• The Davies Foundation
• Local charity funding
• Pennies To Heaven
• Employee Resource Groups
• Employee volunteering programme

Financial Health

• Pension, 5% employee and 5% employer contribution
• My Choices at Davies provides; High Street discounts and Financial wellbeing hub
• Life assurance: x4
• Refer a Friend
• Cycle to Work Scheme
• Lease car salary sacrifice
• Davies Incentive Plan
• Enhanced maternity, paternity and adoption pay

Mental, Physical & Emotional Wellbeing 

• Wellbeing centre; move, munch, money & mind focus
• Discounts with 100's of UK retailers
• EAP; 24/7 confidential helpline
• 25 days holiday, increases to 26 days after 5 years and 27 after 10 years
• Flexible working
• Dress for your day
• Inclusive employment policies eg. Menopause, fostering friendly, fertility, sabbatical policy and baby loss and miscarriage
• Flexible benefits include; holiday purchase plan and a opportunity to purchase heath cash plan and BUPA dental plan