Customs Team Leader

Location: Felixstowe
Employment Type: Permanent
Recruitment Partner: Reed Recruitment

Mon to Fri

Reed Recruitment are proud to be partnering with a leading global logistics and supply chain organisation to recruit an experienced Customs Team Leader for their Felixstowe operation.

This is an excellent opportunity for a customs professional who enjoys leading people, driving performance, and delivering compliant, high-quality customs services within a fast-paced environment.

The Role

As Customs Team Leader, you will be responsible for the day-to-day leadership and development of a customs operations team, ensuring all import and export declarations are completed accurately, compliantly, and on time. You will play a key role in supporting operational efficiency while maintaining high standards of customer service and regulatory compliance.

Key Responsibilities

• Lead, motivate, and develop a team of customs professionals
• Oversee daily customs clearance activity, ensuring compliance with UK customs regulations
• Act as an escalation point for complex customs queries and issues
• Monitor team performance against KPIs and service level agreements
• Support training, coaching, and ongoing development within the team
• Liaise with internal stakeholders and external agencies as required
• Ensure processes are followed and continuously improved

About You

To be successful in this role, you will need:

• Proven experience leading or supervising a team within a customs or freight environment
• Working knowledge of customs procedures (import/export), at any level
• A strong understanding of compliance and attention to detail
• Excellent communication and people-management skills
• Ability to prioritise workload in a busy operational setting
• A recognised customs qualification (or willingness to work towards further development)

Strong leadership experience is essential – hands-on customs expertise combined with the ability to manage and motivate people is key.

What’s on Offer

• 25 days holiday plus bank holidays, with the option to buy additional leave
• Overtime pay available
• Annual bonus
• Support for customs qualifications and ongoing professional development
• Stable, long-term opportunity within a well-established logistics operation
• Competitive salary (dependent on experience)