IT Support Engineer (1st / 2nd Line – On-Site)

Location: Great Barford

Salary: £30,000 – £35,000 per annum

Working Hours: 06:00 – 14:30, Monday to Friday

I am working on behalf of my Client who are seeking an experienced 1st / 2nd Line IT Support Engineer to operate as an on-site (in-plant) engineer within one of our key customer environments.

This is a hands-on, customer-facing role where you will act as the primary IT presence on-site, supporting daily operations across a fast-paced distribution and office setting. You will work closely with end users, third-party vendors, and the central service desk to ensure smooth and efficient IT service delivery across three locations.

Key ResponsibilitiesUser Support (1st / 2nd Line)

• Deliver on-site IT support to office, workshop, and warehouse users
• Diagnose and resolve hardware, software, and network issues
• Escalate complex incidents to 3rd line teams or external vendors where necessary
• Maintain a professional, customer-focused approach at all times

Applications & Systems Support

• Provide support for the Syrinx application
• Maintain and support Terminal Server / RDS environments (used for Sage)
• Administer and support Microsoft 365 services (Outlook, Teams, OneDrive, SharePoint)
• Support and maintain on-premises Windows Server environments

Infrastructure & Networking

• Provide 1st and 2nd line support for network infrastructure (switches, cabling, connectivity)
• Troubleshoot LAN/WAN issues and basic firewall/network problems
• Liaise with ISPs and third-party providers to resolve connectivity issues

Devices & End User Computing

• Support desktops, laptops, mobile devices, printers, scanners, and warehouse terminals
• Build, configure, and deploy new hardware
• Manage user accounts, permissions, and access controls

Operational & Proactive Tasks

• Monitor systems and proactively address potential issues
• Maintain accurate documentation and handover notes
• Collaborate with internal teams and customer management
• Ensure adherence to IT standards, processes, and procedures

Skills & Experience (Essential)

• Proven experience in a 1st / 2nd Line IT Support role
• Experience supporting users in a fast-paced operational or warehouse environment
• Strong working knowledge of:
• Windows 10 / 11
• Windows Server (on-premises)
• Terminal Server / RDS
• Microsoft 365 / Office 365
• Basic networking knowledge (TCP/IP, switching, connectivity troubleshooting)
• Excellent communication and customer service skills
• Ability to work independently as the sole on-site IT presence