Role Purpose

The Contracts Manager will lead the commercial and contractual management of planned roofing and external works programmes across the organisation's housing stock. This includes pitched and flat roof replacements, external wall repairs, cladding remediation, windows and doors, rainwater goods, external decorations, and structural fabric works. While ensuring programmes are delivered safely, compliantly, and with minimal disruption to residents.

Key Responsibilities

• Roofing & External Works Oversight - Manage multi-year programmes covering roof renewals, external envelope upgrades, and associated compliance works.
• Contract Administration - Administer NEC/JCT contracts, manage variations, early warnings, extensions of time, and contract close-out.
• Technical Quality Assurance - Ensure roofing systems, external fabric repairs, and façade works meet specification, manufacturer requirements, and warranty conditions.
• Supplier Performance Management - Monitor contractor KPIs for quality construction, safety, programme adherence, and resident satisfaction.
• Budget & Cost Control - Validate valuations, challenge cost build-ups, forecast spend, and ensure value for money across capital programmes.
• Compliance & Building Safety - Ensure works comply with CDM, Building Safety Act requirements, fire safety guidance, and external wall system regulations.
• Risk Management - Identify and mitigate risks such as water ingress, structural deterioration, access challenges, and weather-related delays.
• Stakeholder Engagement - Coordinate with asset management, resident engagement, procurement, and external consultants.
• Dispute Resolution - Manage claims, defects, and contractual disputes to protect the organisation's commercial position.
• Reporting & Data - Produce clear reports on progress, risks, spend, and contractor performance for senior leadership.

Essential Skills & Experience

• Roofing & External Fabric Knowledge - Strong understanding of pitched/flat roofing systems, external wall construction, cladding, and building envelope performance.
• Social Housing Experience - Knowledge of resident-centred delivery, decency standards, and asset management strategies.
• Contract Law & Procurement - Experience with public sector procurement routes and contract forms (NEC/JCT).
• Technical & Commercial Acumen - Ability to interpret technical drawings, challenge contractor proposals, and ensure cost-effective delivery.
• Health & Safety Awareness - Understanding of CDM, working-at-height requirements, scaffolding, and safe access arrangements.
• Communication & Negotiation - Skilled in managing contractors, consultants, and internal stakeholders.

Desirable Qualifications

• Construction ticks or accreditations
• Experience with external wall systems, roofing warranties, or cladding remediation.
• Familiarity with asset management systems and programme management tools.

Personal Attributes

• Confident in challenging quality construction and driving high-quality outcomes.
• Strong commitment to resident safety, building integrity, and long-term asset performance.
• Able to balance commercial rigour with empathy and public-sector accountability.

What to do Next

If you are interested in the above position, apply online or reach out to a member of the Hays Property Team.

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