• Job Type: Casualty
• Location: Chelmsford
• Salary: Up to £45,000per annum with performance-related incentives

Reed Insurance London are working with a Chelmsford based exciting organisation seeking a Real Estate Team Leader for their Casualty team. This role involves providing management support to desk-based claims handlers and ensuring the team delivers high standards of service and performance. The ideal candidate will have a strong background in liability claims and experience in a leadership role.

Day-to-day of the role:

• Lead and manage a team of desk-based claims handlers to ensure high standards of customer service.
• Motivate team members to meet performance targets and individual goals.
• Allocate new claims and oversee workflow management.
• Review and check reports prior to distribution.
• Handle technical referrals and support complex queries.
• Manage team workload, absences, and holiday planning.
• Conduct regular one-to-one meetings and performance appraisals.
• Monitor claim progress and ensure timely handling.
• Support account management activity where required.
• Handle customer complaints and escalations professionally.

Required Skills & Qualifications:

• Strong interpersonal and communication skills.
• Minimum 3 years’ experience handling liability claims, with a preference for public liability.
• Prior experience in a team leader or supervisory role.
• Excellent organisational and decision-making abilities.
• Strong stakeholder management skills.
• Ability to thrive in a fast-paced, high-pressure environment.
• Proficient in Microsoft Word and Excel.
• Flexible approach including occasional travel.

Benefits:

• Competitive salary with performance-related incentives.
• Career development and training opportunities.
• Flexible and supportive working environment.
• Opportunity for global exposure and collaboration.
• Inclusive and team-focused culture.

To apply for the Real Estate Team Leader position, please apply now with an updated CV!