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Service Advisor

Renault Retail Group UK Ltd

Renault Swansea is looking for an experienced Service Advisor to join our busy dealership on Fendrod Way, Swansea (SA7 9DG).   You’ll be joining a Service team that prides itself on providing excellent customer care. 

Why join us

  • A basic salary of £29,870 pa OTE £37,344pa (includes Saturday overtime)
  • Access to a salary-sacrifice, tax-efficient new car scheme (ECOS) from £75 per month. Cars are replaced annually with high-spec models.
  • A family new car scheme is available for close family members from £139 per car per month (1st car after probation, 2nd car after 12 months service). Cars are replaced annually with high-spec models.
  • Car insurance is included on both of these car schemes 
  • 33 days’ annual leave including Bank Holidays (with the option to buy or sell additional days)
  • Pension scheme with life assurance cover
  • Share Incentive Scheme
  • Brand new car on our Loan Plan Car scheme
  • Staff discounts on vehicles, parts, servicing, and accessories
  • Free Mortgage and pension advice seminars
  • Cycle-to-Work scheme, including e-bikes
  • Discounted gym membership
  • Enhanced Maternity and Paternity policies
  • Opportunities to progress your career and excellent Manufacturer training

What you’ll be doing

  • Guiding customers through the process of servicing their vehicle, starting with initial booking of their vehicle into the workshop.
  • Delivering high levels of customer service, you will find their requirements and advise on cost, timescale and arranging courtesy cars
  • Liaising with Technicians, keeping customers informed of their vehicle’s progress throughout the day and gaining authority for extra work and invoicing

What you’ll bring

  • Previous experience in a Service Advisor role
  • Ability to deliver an outstanding customer experience
  • Good mechanical awareness and understanding of cars and parts
  • Highly organised with excellent time management skills
  • Experience of upselling products and services
  • Assertive and able to handle difficult situations
  • Knowledge of CDK Drive, Kerridge, SAF
  • A clean UK driving licence (essential)

Working pattern

You'll be working 45 hours per week Monday to Friday 8am-6pm with 1 hour for lunch. One in three Saturday mornings 8:30am -12:30pm on a rota (1.5 overtime paid)

Interested?  Apply NOW