Introduction

At Gallagher, we help clients face risk with confidence because we believe that when businesses are protected, they’re free to grow, lead, and innovate. You’ll be backed by our digital ecosystem: a client-centric suite of consulting tools making it easier for you to meet your clients where they want to be met. Advanced data and analytics providing a comprehensive overview of the risk landscape is at your fingertips. Here, you’re not just improving clients' risk profiles, you’re building trust. You’ll find a culture grounded in teamwork, guided by integrity, and fueled by a shared commitment to do the right thing. We value curiosity, celebrate new ideas, and empower you to take ownership of your career while making a meaningful impact for the businesses we serve. If you’re ready to bring your unique perspective to a place where your work truly matters; think of Gallagher.  
Overview

Are you an experienced claims professional with a passion for delivering exceptional customer service? We are seeking a Property Claims Handler to join our dynamic team on a HYBRID BASIS. If you thrive in a fast-paced environment, excel at managing relationships, and have a keen eye for detail, we want to hear from you!

How you'll make an impact

Claims Management -Handle a caseload of property claims from inception to resolution, ensuring timely and accurate processing. 

Stakeholder Engagement - Build and manage relationships with brokers, managing agents, and other stakeholders with varying needs.

Customer Service - Address complaints and provide empathetic support to vulnerable customers with professionalism.

Communication - Confidently manage inbound and outbound telephone calls, delivering clear and concise information.

Organisation - Effectively prioritise and manage your workload in a fast-paced environment.

Documentation - Maintain accurate records and documentation for all claims handled.

System Use - Utilise Microsoft Office tools and claims handling systems efficiently.

About You

• Proven experience in handling Property Claims
• Strong stakeholder and relationship management skills.
• Ability to handle complaints and support vulnerable customers with empathy.
• Excellent organisational skills and the ability to prioritise tasks effectively.
• Confidence in managing inbound and outbound telephone calls.
• Ability to thrive in a fast-paced environment.
• Exceptional writing skills are essential.
• Proficiency in Microsoft Office tools and claims handling systems

 Personal Attributes

• Empathetic and patient, especially when supporting vulnerable customers.
• Proactive and capable of working independently.
• Strong problem-solving skills with excellent attention to detail.
• Adaptable and able to manage multiple tasks simultaneously.

Compensation and benefits

On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.

Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve:

• Minimum of 25 days holiday, plus bank holidays, and the option to ‘buy’ extra days
• Defined contribution pension scheme, which Gallagher will also contribute to
• Life insurance, which will pay 4x your basic annual salary, which you can top-up to 10x
• Income protection, we’ll cover up to 50% of your annual income, with options to top up
• Health cash plan or Private medical insurance

Other benefits include:

• Three fully paid volunteering days per year
• Employee Stock Purchase plan, offering company shares at a discount
• Share incentive plan, HMRC approved, tax effective, stock purchase plan
• Critical illness cover
• Discounted gym membership, with over 3,000 gyms nationally
• Season ticket loan
• Access to a discounted voucher portal to save money on your weekly shop or next big purchase
• Emergency back-up family care
• And many more…

We value inclusion and diversity

Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organisation. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.

Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.

Gallagher is Disability Confident Committed. We have pledged to make sure our recruitment process is inclusive and accessible, in addition to supporting our existing employees with any long-term health conditions or disabilities.

We understand that applicants may have disabilities, if you do, you may find some parts of the recruitment process more challenging than others. Don’t worry, we’re here to help, however, we can only do this if you let us know.

Should you require reasonable adjustments to your application, please get in touch with . If you’d prefer to speak on the phone, please request a call back, leaving details, so we get in touch.

Our employing entity, Arthur J. Gallagher Services (UK) Limited, is proud to be accredited as a Living Wage employer with the Living Wage Foundation. We are committed to diversity and opportunity for all and are opposed to any form of less favourable treatment on the grounds of gender or gender identity, marital status, civil partnership status, parental status, race, ethnicity, colour, nationality, disability, se