Logistics Operations Coordinator

Location: (Office-based) NW4

Type: Full-time

About the Role

We are seeking a highly organised and detail-driven Logistics Operations Coordinator to manage day-to-day shipping operations. This role is responsible for coordinating international shipments from booking through to delivery, ensuring smooth communication with shipping lines, agents, banks, and internal teams. You will work under the guidance of an experienced Logistics Consultant, allowing you to focus on execution while receiving support on complex cases.

Key Responsibilities

Shipment & Booking Management

Manage container bookings with shipping lines

Track confirmations, vessel schedules, and deadlines

Ensure all shipment details are accurate and complete

Haulage & Container Coordination

Arrange container release, collection, and delivery

Coordinate with warehouses and agents for timely loading

Ensure cargo reaches port within required cut-offs

Customs & Documentation Control

Coordinate customs requirements with agents

Ensure complete and accurate documentation

Manage timing of key communications

Bank & Document Release Coordination

Coordinate release of shipping documents with banks

Liaise with banks, customers, and agents

Monitor and escalate delays impacting cargo release

ERP Systems & Data Management

Maintain accurate shipment data in ERP systems

Track shipment progress and milestones

Support reporting and audit requirements

Financial Awareness (Xero Beneficial)

Assist alignment between logistics and finance

Support cost tracking and reconciliation

Work with Xero or similar systems (desirable)

Communication & Coordination

Act as central communication point across stakeholders

Maintain clear and professional communication standards

Skills & Experience

Essential:

Experience in logistics, shipping, or supply chain operations

Strong organisational skills

High attention to detail

Experience using ERP systems

Desirable:

Experience with Xero or similar accounting systems

Exposure to bank document handling / Letters of Credit

Knowledge of container shipping processes

Structure

The role sits within a structured model:

Coordinator: responsible for execution of daily operations

Consultant: provides oversight, guidance, and escalation support