Customer Service Advisor Team Leader

Red Recruitment is recruiting Customer Service Advisor Team Leader to join a company that provides heating solutions in St. Ives. This role will require you to lead a team who provide excellent customer service and to provide feedback to improve the processes and systems. This position is permanent and carries a salary of £32,000 alongside many benefits including a subsided gym membership and free onsite parking.

We're looking for an experienced, people first leader to join their Contact Centre and play a key role in shaping how they support their customers and advisors every day. This role is hands on, fast paced and central to our operation.

You'll be the direct line of support, coaching and leadership for our advisors.

Benefits and Package for a Customer Service Advisor Team Leader:

• Salary: £32,000 Per Annum
• Hours: Monday - Friday, hours between 8am - 5.30pm
• Occasionally you may be required to work a later shift until 8pm, a Saturday morning, 9am - 1pm and a bank holiday
• Contract Type: Permanent
• Location: St. Ives
• Free onsite parking

Key Responsibilities of a Customer Service Advisor Team Leader:

• Lead, coach and develop a customer service team ensuring goals are clearly set and achieved.
• Drive a culture of customer first through coaching, mentoring and collaboration.
• Monitor performance and identify areas of improvement within the team and across the business.
• Collaborate with other departments on priorities and best practices.
• Resolve conflicts and complaints and drive a customer focused team ethos.
• Report on business metrics to senior management.

Key Skills and Experience of a Customer Service Advisor Team Leader:

• Proven leadership skills ideally in a contact centre environment.
• Excellent communication and problem solving skills understanding the wider business picture.
• Time Management with the ability to multitask
• Comfortable with delegating tasks and working to varying deadlines.
• Over 1 year Claims handling skills with previous coaching experience
• Ability to build and maintain both internal and external relationships.

If you have the relevant skills required and are interested in this position in St. Ives, please apply now!

Red Recruitment (Business)