We are seeking a professional and organised Customer Services Advisor to deliver high levels of customer service in a fast paced, friendly and supportive team environment.

Key Responsibilities:

• Handle high volumes of customer calls and emails
• Deal with enquiries promptly and professionally
• Book and coordinate deliveries and installations
• Liaise with customers, internal operations team, and third-party providers
• Prepare and issue customer quotations
• Accurately input and update data on internal systems
• Manage and resolve customer issues effectively

Key Skills & Requirements:

• Excellent communication skills written and verbal
• Strong organisation and attention to detail
• IT literate (Microsoft Office and bespoke Database)
• Remain calm under pressure with the ability to prioritise and to manage multiple tasks
• Previous experience within a customer service role would be ideal however, relevant skills and transferable experience will be taken into account

Additional Information:

• Monday–Friday, 08:30–17:30
• Salary from £27,000 dependent on experience
• 28 days’ holiday (including bank holidays) plus Christmas shutdown
• Rural location – own transport required