About Us

Priority Plumbing & Home Improvements is a busy, growing plumbing and home improvement business based in Aylesbury. We work with domestic and commercial customers across Buckinghamshire, and our team is known for doing things properly — quality work, professional service, and a team that genuinely cares. As we continue to grow, we need a reliable, organised person to keep the office running smoothly behind the scenes.

The Role

We are looking for a friendly, switched-on Administrative Assistant to join the team. You will be an important part of how the business operates day to day — supporting job scheduling, keeping customers informed, and making sure the team has what they need to get on with their work.

This is a great opportunity for someone who enjoys variety in their work, takes pride in keeping things organised, and wants to grow with a company that is going places. There is a clear path for the right person to develop into a more senior operations role as the business expands.

Responsibilities

• Being the first point of contact for customer enquiries — answering calls and emails in a professional, friendly manner
• Organising and maintaining files, records, and documentation in both physical and digital formats
• Coordinating job bookings and scheduling — making sure the right jobs go to the right people at the right time
• Sending booking confirmations and keeping customers updated throughout the process
• Supporting the team with day-to-day admin tasks and making sure nothing falls through the cracks
• Ensuring the office environment remains tidy and well-organised at all times
• Providing general administrative support to team members as needed
• Keeping our job management and CRM systems accurate and up to date
• Helping with general office administration as the business grows

Experience

• Well organised and good at managing your own time and priorities
• A confident communicator — comfortable on the phone and in writing, PowerPoint) and Google Workspace applications
• Happy working independently and using your initiative
• Comfortable picking up new software and systems quickly
• Reliable, positive, and genuinely proud of the work you do

Previous experience in an admin, customer service, or office-based role is helpful but not essential. Full training on our systems will be provided.

What We Offer

• £25,000 – £30,000 salary, depending on your experience
• A genuinely friendly, close-knit team where you will be valued from day one
• Real variety in your day — no two days are the same
• A clear path to grow into a senior operations role as the business scales
• Full training and support — we will set you up to succeed
• Monday to Friday, full-time, office based in Aylesbury

This position is ideal for candidates seeking a professional role that offers growth opportunities within a supportive team environment. The successful applicant will demonstrate initiative, reliability, and a keen eye for detail to excel in this vital administrative capacity.