IT Support Technician

Coventry

We are supporting a growing Coventry-based organisation seeking an IT Support Technician to join their expanding IT team.

This is a great opportunity for someone who enjoys helping others, has a passion for technology, and wants to build their skills in a supportive environment.

The Role

• Provide IT support to end users via phone, email, remote tools, and in person
• Install, configure, and maintain desktops, laptops, mobile devices, and peripherals
• Diagnose and resolve hardware, software, OS, application, and connectivity issues
• Monitor and troubleshoot LAN/WAN and Wi-Fi
• Escalate complex issues and contribute to continuous IT improvements

Requirements

• Experience in an IT support or Helpdesk environment
• Knowledge of Windows, macOS, networking basics, and Microsoft Office
• Experience resolving common hardware and basic software issues

Key Attributes

• Clear communicator with technical and non-technical users
• Strong problem-solving skills and customer-focused mindset
• Team player, organised, and able to manage multiple tasks
• Motivated to learn and grow technically

If you’re looking to take the next step in your IT career with a welcoming and growing team in Coventry, we’d love to hear from you!