Training Assistant

• Annual Salary: £28,000
• Location: Wimbledon, London
• Job Type: Hybrid (1 day in office)

We are seeking a dedicated Training Assistant to join our Clients team. This role involves a blend of training organisation, administration, and coordination, ensuring high levels of customer service to both external customers and member firms. The ideal candidate will thrive in a dynamic environment, handling multiple tasks efficiently while maintaining accuracy in all aspects of training delivery and support.

Day-to-day of the role:

• Coordinate with tutors to schedule future online training sessions.
• Manage course uploads and updates on the CRM system and public website.
• Issue training circulars regularly to both members and non-members.
• Create and manage webinar courses on platforms like GoToWebinar, ensuring content is accurately uploaded and delegate bookings are tracked.
• Handle the training@inbox, responding to all training-related enquiries and liaising with members for in-house training provisions.
• Attend online training courses to provide monitoring and assistance.
• Post-training, manage feedback collection, distribution, and processing of CPD information.
• Support the financial aspects of training by invoicing, processing payments, and managing financial summaries.

Required Skills & Qualifications:

• Experience in a customer service environment, preferably in a high-volume call centre.
• Proven track record of organising events and managing a variety of administrative tasks.
• Strong record-keeping and data inputting skills, with the ability to analyse and report data.
• Proficient use of CRM systems.
• Excellent planning and coordination skills.
• Superior communication skills in both written and spoken English.
• High computer literacy, including proficiency in Word, Excel, PowerPoint, and social media platforms.
• Exceptional telephone manner and multitasking abilities.

Benefits:

• Competitive salary of £28,000 per annum.
• Hybrid working model, allowing flexibility and work-life balance.
• Opportunities for professional development and training.
• Supportive team environment.

To apply for the Training Assistant position, please submit your CV and a cover letter detailing your relevant experience and why you are interested in this role.