Area Resident Services Manager - Brighton and Horsham - £42,000 to £45,000 + Discretionary Bonus

My client, a globally established Real Estate Agency, are currently seeking an experienced Area Resident Services Manager to oversee the onsite lettings and property services for three build-to-rent developments across Brighton and Horsham.

You will be overseeing and line managing the site teams, carrying out training and motivating the teams to improve performance, ensuring a high level of customer service is provided to the residents at all times. The aim being to create a sense of community spirit within the development.

You will be based at the site in Horsham 3 days a week and the sites in Brighton 2 days per week.

Key Responsibilities

• Supporting the General Manager and Senior Portfolio Manager
• Managing the building expenditure budget and ensuring value for money from suppliers, maximising the net operating income
• To set clear objectives in line with business strategy and to measure and manage performance against these
• To conduct regular 121 meetings, hold team meetings and complete probationary, interim and annual appraisals as per company guidance
• To provide equal opportunities to team members via allocation of opportunity (client exposure, project work, coaching and training) in line with our promotion, succession and talent process and our D&I strategy
• To adhere to all company processes in people management and to role model professional behaviours at all times, ensuring an inclusive workplace with zero tolerance of discrimination
• To ensure recruitment is completed professionally and in line with team / divisional / company goals, thinking strategically re future needs and in line with our D&I objectives
• Establishing and delivering additional income streams where appropriate
• Training new team members
• Dealing with initial enquiries, booking in viewings and negotiating offers
• Agreeing leasing offers and processing these
• Uploading availability details to marketing portals and updating adverts as necessary
• Completing all applicant vetting
• Forging productive relationships with key service partners such as contractors and facility managers for the benefit of residents and seeking economies of scale for the efficient running of the building
• Organising and running tenant services via third parties and in house
• Ensuring up to date resident communication via various channels including social media
• Seeking special offers and discounts for residents from local businesses
• Creating a community feel through communication and regularly hosting resident events
• To act as first point of call for residents to report maintenance issues
• Co-ordinating all contractor appointments and repairs, logging issues in order that required service levels are attained
• Carrying out regular inspections of communal areas and apartments
• Responsible for Health and Safety compliance coordination utilising systems; liaising with the Estate and Facilities managers where required
• Organising minor works between tenancies to maintain first class presentation of apartments
• Meet and greet with all new tenants; providing Welcome Packs and new tenancy information
• Completing check in and check out reports; determining deposit returns
• Assisting the credit control team to ensure the timely payment of rents and liaising with residents to address problem cases
• Undertaking tenancy renewals, driving rental growth
• Providing regular asset performance reports, competitor analysis, weekly statistics on leasing, and market rent analysis
• Driving rental growth, ensuring that rents in the building are maximised yet competitive within the local market, providing strategies to help increase lets

Skills, Knowledge and Experience

• Prior experience within Build-to-Rent, Lettings or Property Management
• Must have strong line management skills
• Strong troubleshooting skills
• Strong customer service ethic/background
• Positive, can-do attitude
• Common sense approach
• Ability to think on their feet and make considered decisions
• Outgoing, warm and friendly personality
• Organised, meticulous, tenacious
• Excellent written and spoken etiquette
• IT literate and social media savvy
• Strong financial management skills
• ARLA/IOSH would be desirable

Working Hours: Monday to Friday 9am - 6pm
Salary: £42,000 to £45,000 + Up to 10% discretionary bonus

For more information, please contact Megan on the Business Support team at Dove & Hawk Property Recruitment.

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