We’re recruiting on behalf of a well-established provider for a Managing Agent Performance & Compliance Officer to support the oversight of third-party managed homeownership schemes. This role plays a key part in protecting residents’ interests, ensuring contractual compliance, and driving high service standards across managed estates.

This is initially a temporary rolling contract, they offer flexible working hours and a hybrid set up.

What You’ll Be Doing

• Overseeing third-party agreements, head leases and managing agents
• Scrutinising service charge demands, accounts and formal notices
• Monitoring contractor performance against KPIs and SLAs
• Investigating and escalating disputes or non-compliance
• Supporting financial and building safety compliance monitoring
• Acting as a key liaison between residents, managing agents and internal teams
• Supporting delivery of leasehold and property management services

What They Look For:

• Experience managing third-party contracts or managing agents
• Knowledge of leases, service level agreements and service charges
• Ability to analyse financial information and performance data
• Strong stakeholder engagement and influencing skills
• Confident challenging underperformance and driving improvements

If you’re proactive, commercially aware and passionate about delivering high-quality services to homeowners, we’d love to hear from you.