Job Title: Secretary Administrator
Location: Eastbourne
Job Type: Permanent
Working Hours: Monday-Friday, 09:00-17:30 (1-hour lunch break, flexible)
Salary: £30,000 per annum + benefits

We are currently recruiting for a highly organised and reliable Administrative Assistant to join our Eastbourne office. This is a varied and fast-paced role, supporting both clients and the internal professional team.

The ideal candidate will be methodical, detail-oriented, and able to remain calm under pressure, with strong communication and IT skills.

Key Responsibilities:

• Providing general administrative and secretarial support, including typing and preparing correspondence
• Uploading client documents and correspondence to internal systems (e.g. Openspace)
• Handling incoming telephone calls and directing enquiries appropriately
• Chasing clients for information and arranging appointments
• Liaising with external bodies including HMRC
• Supporting new client onboarding processes, including:

• Client ID verification
• Anti-Money Laundering (AML) compliance
• Preparing Letters of Engagement
• Maintaining the client database

• Managing disengagement procedures when required
• Maintaining spreadsheets and updating the IRIS database
• Assisting with billing processes and credit control
• Supporting internal compliance and administrative processes

What We're Looking For:

• Numerate (minimum GCSE Maths or equivalent)
• Previous relevant administrative experience required
• Strong organisational skills with excellent attention to detail
• Ability to work methodically and maintain concentration
• Calm and professional approach under pressure
• Good communication and interpersonal skills
• Strong IT skills, including Microsoft Word and Excel
• Reliable and proactive team player

Working Pattern:

• Full-time, office-based role in Eastbourne
• Standard hours: 09:00-17:30 with 1-hour lunch
• Flexibility in start/finish times may be available after successful completion of the 6-month probation period (subject to business needs)

Benefits:

• Discretionary performance-related bonus
• Optional private medical insurance (post-probation)
• Optional NEST pension scheme
• £750 referral bonus for introducing new team members
• Commission opportunity: 10% of first year's fees for personally introduced clients (subject to terms)
• 28 days holiday including bank holidays (increasing to 33 days with service)
• Office closure between Christmas and New Year (holiday allowance to be used)
• Company social events across offices

Training & Development:

• Full onboarding and support provided
• Ongoing development opportunities within the business

Additional Information:

This is a varied and hands-on role requiring strong organisational skills and the ability to manage multiple priorities. The successful candidate will play a key role in supporting both client-facing activities and internal administrative processes.