Introduction

Join a well-established consumer brand where customer engagement sits at the heart of growth. This CRM Executive role plays a key part in delivering impactful, data-led campaigns that keep customers connected and coming back.

Role Overview:

• Location: Dunstable, 3 days onsite a week
• Package: £250-£300pd Inside IR35
• Industry: Hospitality / Customer Marketing
• 3-month contract Inside IR35 (Potential to make permanent)

What You’ll Be Doing:

• Build, test and deploy CRM campaigns across email and other channels
• Support the development and delivery of lifecycle and BAU communications
• Collaborate with marketing, brand and data teams to bring campaigns to life
• Manage campaign workflows, ensuring timelines are realistic and met
• Own QA processes to ensure accuracy across data, content and delivery
• Work closely with technical teams to optimise CRM system usage and capabilities
• Brief internal and external creative teams to deliver engaging campaign assets
• Track campaign performance and ensure activity aligns with business goals
• Continuously look for ways to improve processes, performance and engagement

Main Skills Needed:

• Hands-on experience with CRM platforms (e.g. Adobe Campaign or similar)
• Strong understanding of email marketing and campaign delivery
• Experience working with analytics tools to assess campaign performance
• High attention to detail with a structured, methodical approach
• Confident working to deadlines in a fast-paced environment
• Strong stakeholder management and collaboration skills
• Problem-solving mindset with a proactive approach to improvement
• Basic HTML and multi-channel CRM experience (desirable)

What’s in It for You:

• Exposure to high-volume, high-impact CRM campaigns
• Opportunity to work closely with cross-functional marketing teams
• A fast-moving environment where no two days look the same
• Ongoing development in both technical and strategic CRM skills
• A collaborative culture focused on continuous improvement
• Flexibility and support to help you grow your career

If you’re nodding along, let’s take the next step.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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