This is a fantastic opportunity for someone who thrives in a customer-focused, quality-driven environment and enjoys working cross-functionally. We’re recruiting on behalf of our client for an experienced Quality Customer Service Executive to join a dynamic and fast-paced team.

Salary: Up to £30,000 DOE
Hybrid Working- Flexible Hours

Key Responsibilities:

Handling customer queries via telephone and email
Logging, investigating and closing out complaints
Maintaining and updating the complaints database
Carrying out complaint trend analysis and reporting
Coordinating insurance and supplier credit claims
Supporting product recalls and withdrawals
Completing supplier questionnaires and customer documentation
Ensuring supplier certifications are up to date
Driving continuous improvement initiatives within the quality team
Supporting wider cross-functional requests as needed

About You:

? Background in customer service, quality, complaints or technical support
? Strong attention to detail and problem-solving skills
? Confident communicator with excellent organisational skills
? Proactive mindset with a passion for continuous improvement

If you're looking for your next opportunity within a supportive and growing business, with a keen interest in Organic Food we’d love to hear from you.