Customer Solutions Redress Administrator

Edinburgh

Full time

Posted Today

156857

End Date

Thursday 04 June 2026

Salary Range

£26,200 - £27,530

We support flexible working - click here for more information on flexible working options

Flexible Working Options

Hybrid Working, Job Share

Job Description Summary

Working as a Redress Administrator means being an integral part of our customer-facing team within the Customer Solutions Programme. Collaboratively, we specialize in rectifying errors across various products, ensuring our customers are restored to their rightful financial positions.

This is a fantastic opportunity to join our team. Be part of an established group dedicated to delivering outstanding customer service across all communication channels.

Job Description

We are seeking an individual with a proven track record of providing outstanding customer experiences. Effective communication and adherence to processes are crucial. You must demonstrate a genuine passion for prioritising customers and proactively resolving day-to-day challenges.

Essential Skills

• Outstanding customer service
• Proficiency in Microsoft packages, including Excel and Teams
• Strong telephony communication skills
• Ability to manage time and priorities to meet targets

Desirable Skills

• Knowledge of relevant customer service systems
• Awareness of products and business areas
• Ability to identify and implement more efficient and effective task methods
• Desire to improve personal abilities and knowledge

Continuous training and development opportunities are provided to colleagues of the Group, along with regular career development conversations to help them achieve their career aspirations.

What You'll Get in Return

We offer a comprehensive remuneration package, including:

• Performance share bonus
• Generous pension contribution
• Flexible cash pot to suit your lifestyle
• Private health cover
• 22 days holiday plus bank holidays
• Various share schemes, including free shares

Join us and become part of an environment where people genuinely care about their work and its impact on colleagues, customers, and communities.

This is a hybrid role requiring a minimum of 2 days (40%) in our Edinburgh Citymark Office

Click apply below to get in touch with the team. Together, we collaborate towards success.

If, after applying, you receive a notification asking you to complete an online test, please DO NOT complete this test. There is no requirement for you to do so.

At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.

We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person.

We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we're building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.