Salary: £27,500 per annum

Location: Bradford

Job Type: Full-time, Permanent

Hours: Monday to Friday, 8:30am – 5:00pm

An established Distribution company in Bradford is seeking a Sales Office Administrator to join its busy Direct Delivery Department. This role is ideal for someone who enjoys customer interaction, thrives in a fast-paced office environment, and wants to be part of a supportive, friendly team. Full product training will be provided, making this an excellent opportunity for both experienced administrators and those looking to develop their career in sales administration. You will play a key role in supporting customers and the wider sales function, ensuring orders are processed accurately and enquiries are handled efficiently.

Key Responsibilities

• Handle inbound sales calls, accurately processing and recording customer orders
• Identify technical queries and liaise with manufacturers where specialist support is required
• Provide customers with updates on delivery times and order progress
• Manage and resolve general customer complaints professionally
• Deliver consistently high levels of customer service on every call
• Complete detailed administrative work following customer interactions to maintain accurate records
• Support the Aftersales Department with ad hoc administrative duties as required

Skills & Experience Required

• Previous customer service experience within a busy, fast-paced office environment
• Confident and professional telephone manner
• Strong organisational skills with the ability to multitask effectively
• High attention to detail with excellent written and verbal communication skills
• Basic proficiency in Microsoft Office (Word and routine Excel use)
• Ability to adapt to changing priorities and work well as part of a team

What’s on Offer

• Free on-site parking
• Bonus schemes
• 20 days annual leave plus all Bank Holidays
• All Christmas holidays off
• Contributory pension scheme (after 6 months’ service)
• Time-served benefits to reward employee loyalty
• A positive team environment with full training and ongoing support