Join Superdrug Head Office- Make a Real Difference Every Day!

Location: East Croydon
Hours:37.5 | 9.00am - 5.30pm - Hybrid working available depending on role responsibilities with 2 days working from home and 3 days in our stylish, modern and collaborative office close to East Croydon Station.
Salary:Competitive

Why Superdrug?

Passionate about Beauty and Health? Want to be part of an innovative, trend setting retailer? Our vibrant Head Office, based by East Croydon station is a fantastic environment filled with hundreds of brilliant personalities.

Were a team that puts our customers and our teams at the heart of everything we do. At Superdrug, we aim to be the best in accessible health & beauty, loved by our customers for value, choice, friendly advice, service and fun.

Our success comes from our people they make the difference. Were all about personality, we have fun, and we work hard to deliver That Superdrug feeling.

The Internal Communications Manageris responsible fordriving the engagement of our teams across the business, providing clarity,direction,and motivationforkey business activities. They are a communications specialist, providing support to other areas of the business to ensure communicationaligns with thebrandswider strategies.The Internal Communications Manager will oversee comms across a variety of channels, acting as a brand ambassador for Superdrugs vision,missionand values.

Here's the exciting bit… A day includes:

Management of Internal Communications platform Pulse, Life at Superdrug social channels and LinkedIn
Liaising acrossdifferent departments and elements of the business, creating a variety of comms andcontent creation
Workingwithstakeholders including, but are not exclusive to, the Exec team, Commercial,Healthcare,People, ITandDistributioncentreand storeteamsto ensure their commsare delivered in an engaging wayacross relevant channels
Working fromdifferent locations, including head office, distributioncentreor out in stores depending on the project
Managing the Internal Communications budget
Supporting the DEI and ESGstrategies with communications plans throughout the year. This includes working with external charity partnersto execute their engagement plans across the business
Ideation,creationand execution of internal events, for example with suppliers
Sharing reporting and analysis of the engagement of the business and consulting departmentson where there are opportunities for them to evolve their approach
Listens to the customer and implements new ideas and ways of working which are designed to improve service considering both Online and Offline.

Customer Focus: Be the voice of customers and orchestrate the organisation to live the brand purpose and inspire a customer-first culture to build customer love in every touchpoint of our online and offline platform.

This jobis a good fitfor you if:

You enjoymanaging multiple projects,working with a variety of teams
Have confidence in creating and executingmulti-layeredcommunications strategies.
You have excellentcreativeand editorial abilitythat can translate on paper,screenand face to face communications
You understand how to engage with stakeholders at all levels across the business
You have developed the ability tocreate content and copy to reflectappropriate toneof voice,sentimentand clarity
You get satisfaction thoughdeveloping,deliveringand reviewing campaigns
You enjoy networking, developing relationships andkeeping up to date with industry bestpractice
Establishes strong relationships at all levels.
Can manage tough/complex messages with all stakeholders.
Role model collaboration to the team to exceed goals.
Positive attitude towards feedback, uses this to generate initiatives to meet/exceed expectations, and shares feedback in a meaningful way.

Whatyoullneed:

You will understand the core principles ofinternal comms and working to deliver a strategy, how to measure success and review progress, working within a budget
You will haveworkingknowledge ofmanaging internal communications platformsor similar
Your leadership experience will have equipped you tomanage others,provide feedback and development to your direct reports.
Youllbe confident in managing up and down through the business, adapting quicklyto the needs ofour team and customers
Uses data and insights to challenges the status quo to keep us ahead of the competition.
Tech & AI Role modelling behaviours to encourage confidence with AI. Actively developing your ability to use AI effectively and think critically about outputs
Tech & AI Strengthen Human Touch - Keeping the human element strong: Balancing AI efficiency with human coaching, empathy, and team cohesion


Here's what's in it for you:

33 days holiday rising to 38 days with length of service (inclusive of bank holidays)
2 staff discount codes for yourself and a family member or friend
30% discount on Superdrug Own Brand Products both in store and online
Hybrid working patterns available depending on role responsibilities with 2 days working from home and 3 days in our stylish, modern and collaborative office close to East Croydon Station
Company pension matching and bonus
We offer Stream - a money management app that gives you access to a percentage of your pay as you earn it
Being part of more! We are part of a group who work closely with Savers, The Perfume Shop and Three UK
We are part of A.S. Watson Group, the world's largest international health and beauty retailer with over 15,700 stores in 25 markets!
Unrivalled Learning and Development programmes
Enhanced maternity/shared parental/adoption leave, company sick pay and pregnancy loss and support
Come and be part of something special!

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