Hire Controller

Normanton

Monday to Friday 8.30am - 5.30pm

£28090 - £29K plus bonus and excellent benefits

Our client is actively recruiting for a Hire Controller, you will provide a consistent point of contact for a number of dedicated customer accounts.  You will liaise with customers and other departments to provide timely solutions to effectively meet the needs and criteria of the customer.  You will understand the need to provide a seamless service to our customers in all areas of the Company’s business activity.

Responsibilities

• Passionate, driven and determined to deliver the highest level of customer service achievable
• Proven experience within a customer service role ideally within a similar industry
• Excellent written and verbal communication skills with a friendly telephone manner

• A natural ability to read people and their requirements, and respond positively and sensitively
• Excellent time management, administration and organisational skills
• Attention to detail
• IT literate, and comfortable hosting video calls
• Maintain regular contact with existing customers, building strong relationships, maximising all opportunities and ensuring ongoing revenue 
• Deal with customer enquiries, spending time and care on every call to ensure ongoing revenue is generated and potential is maximised
• Issue and follow up quotations in a timely manner
• Work conscientiously to gain a full understanding and knowledge of your customer base
•   Manage and update the CRM system accurately and effectively
• Maximise all opportunities for growth and additional revenue
• Ensure that you seek to surpass customer expectations in everything you do
• Maintain regular contact with existing customers, ensuring all call data, outcomes and actions are logged
• Competent problem-solving skills with an ability to identify alternative solutions
• Self-motivated with an ability to work autonomously, take responsibility and report back on own performance
• A flexible approach, with a positive and confident outlook and a willingness and ability to react positively to changing business demands
• Deal with customer enquiries, spending time and care on every call to ensure ongoing revenue is generated and potential is maximised
• Issue and follow up quotations in a timely manner
• Work conscientiously to gain a full understanding and knowledge of your customer base
• Manage and update the CRM system accurately and effectively
• Maximise all opportunities for growth and additional revenue
• Ensure that you seek to surpass customer expectations in everything you do
• ensure all actions are commercially viable, demonstrating commercial awareness in all price negotiations
• Proactively seek new ways of ensuring the highest levels of customer service
• Build rapport and good relationships with customers, ensuring specific requirements are met

Teamwork:

• Work closely with the Sales team, Cross Hire team and other members of the Hire Desk team to ensure an efficient and professional service
• Demonstrate the Company Values in everything you do

Skills Required

• Passionate, driven and determined to deliver the highest level of customer service achievable
• Proven experience within a customer service role
• Excellent written and verbal communication skills with a friendly telephone manner

• A natural ability to read people and their requirements, and respond positively and sensitively
• IT literate, and comfortable hosting video calls
• A flexible approach, with a positive and confident outlook 

If you would like any further details please forward your CV for consideration.  Mpeople, are a recruitment business acting on behalf of our clients, if you do not receive a response withing 5 days please presume you have been unsuccessful on this occasion