Role: Customer Account Specialist

Location: Worksop S81 - fully office based

Hours: 40 hours per week (3 week rotating shifts 7am-3.30pm/9am-5.30pm/10.30am-7pm)

Salary: £27,000-£29,000 DOE + benefits

This is an exciting opportunity for an experienced Customer Account Specialist to join my client based in Worksop. You will be operating as the key contact for all matters dedicated to your specified accounts. This will include overseeing and developing the operation of these accounts to ultimately build strong long-lasting, profitable customer relationships.

Are you a great communicator - both verbal and written?

Do you have great attention to detail?

Responsibilities of the Customer Account Specialist:

• Serve as the primary point of contact for all customer accounts.
• Management of required Customer mailboxes as required by Operations.
• Collaborate with operations to ensure accurate and timely management of customs documents, guaranteeing solutions are delivered in line with customer needs and objectives.
• Support new customer facing colleagues to ensure excellent Customer Service.
• Monitoring service level agreements in real time to ensure they are not missed
• Build and sustain strong, effective and long-lasting relationships with customers and internal stakeholders.
• Act as a negotiator between clients and internal stakeholders to efficiently resolve complex customs or customer related issues.
• Clearly and effectively communicate business changes as needed.
• Perform spot-check calls for all customers.
• Monitoring repeated customer issues, addressing concerns and escalating where necessary to achieve resolution.
• Maintain detailed records of customers, contacting customers where required information is missing and following up promptly when required to enhance the customer experience.
• Performing other tasks as outlined by Managers and as required to support the successful of Operational teams

Requirements for the Customer Account Specialist role:

• Have an optimistic outlook, show enthusiasm for positive change and have a "can-do attitude". They will be a team player with a willingness to tackle challenges with a positive mindset and contribute to a productive work environment.
• A good understanding and knowledge of customs gained through experience and/or qualification.
• A background of working with / supporting clients.
• The ability to communicate and present information to all stakeholders.
• Experience working with client relationship management (CRM) software and Microsoft Office applications.
• Confident in delivering client-focused solutions.
• Ability to work accurately and to detail as well as managing multiple tasks.
• Excellent interpersonal and organisational skills and the ability to work under pressure and prioritise tasks.
• Must be able work in a team environment.
• Excellent customer service skills.

Please follow the link to apply for this Customer Account Specialist role based in Worksop.

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