Service Planner– Office Based Birmingham 

Join a High-Performance Technical Service Team

Location: Birmingham (B33)
Type: Full-Time | Permanent
Starting Salary: £27,500

Are you a natural organiser who thrives in a fast-paced environment? Do you enjoy being at the centre of operations—coordinating engineers, solving problems, and delivering exceptional customer service?

This is an excellent opportunity to join a well-established technical services provider as a Service Coordinator, supporting engineers across Security, and Electrical divisions. You’ll play a critical role in scheduling, customer communication, and ensuring smooth, efficient service delivery.

Role Overview

You will be responsible for:

• Scheduling Preventative Maintenance, Reactive Callouts, revisits, and Remedial Works
• Maximising engineer utilisation and ensuring revenue targets are met
• Acting as the first point of contact for customer calls and queries
• Coordinating with engineers, customers, subcontractors, and internal teams
• Managing subcontractor allocation and raising orders
• Maintaining accurate job information and supporting accounts with required documentation
• Ensuring all work is completed within agreed timeframes and in line with KPIs
• Supporting the wider service team to deliver seamless national coverage

This is a varied and fast-moving role where you’ll be a key contributor to operational success.

What We’re Looking For

Essential Skills:

• Excellent communication with customers, suppliers, engineers, and internal teams
• Strong organisational skills with the ability to prioritise workloads effectively
• Confident in resolving customer issues and handling pressure
• Commercially aware with the ability to understand KPI data
• Calm, adaptable, and resilient in a fast-paced service environment
• IT literate across Word, Excel, and Outlook
• A proactive team player who takes ownership and delivers results

Desirable Skills:

• Experience within Fire, Security, or Electrical service environments (training provided)
• Ability to learn quickly and work efficiently under pressure
• Strong attention to detail and disciplined approach to task management
• Good knowledge of parts, products, or service workflows

Why This Role Stands Out

• Opportunities for progression and development
• A supportive, collaborative service team
• A role where your impact is visible and valued
• A dynamic environment where no two days are the same
• The chance to build a long-term career within a strong, growing industry

If you’re organised, commercially aware, and passionate about delivering high-quality service, this is a fantastic opportunity to take your next career step.