The Engineering Lead forms an integral part of the ISS Livv maintenance service delivery. The role is the primary interface between Key Account Network and the Livv business. You will direct, deliver and lead the operations and maintenance service delivery across the Livv client, ensuring effective implementation of maintenance activities to provide safe, compliant and productive Livv workplaces - driving satisfaction and profitability.

The role includes leading the engineering on site and supervising contractors in accordance with the organisations policies and procedures, which will encompass hiring, training and delivering staff appraisals. You will be involved in planning, assigning and directing work and addressing feedback.

Experience & Traits

• Practitioner experience of Technical Services in a building services environment - preferably in integrated facilities management within Corporate environment
• Vocational Education in Electrical/Mechanical Engineering or equivalent (In this section we include country specific qualifications)
• In-country Chartered/Registered/Licensed Engineer. (In this section we include country specific licenses)
• Strong knowledge of Work Order Control procedures and Computerised Maintenance Management Systems
• Experience with subcontractor and vendor contract management
• Experience with managing key performance indicators
• Experience with capacity planning and reporting
• Able to use hand tools, test equipment, and knowledge of maintenance shop practices with previous experience at the Journeyman level (Electrical and Mechanical Equipment systems)
• Strong Microsoft Office suite skills and knowledge of ISS platforms e.g. FMS / Insight / Coupa
• Passion for workplace experience and service delivery.
• Knowledge of mathematical concepts such as probability and statistical inference, and fundamentals of algebra
• Able to read, analyse, write procedure manuals, and interpret general business periodicals, journals, technical, procedures, or governmental regulations
• Ability to effectively communicate – in person / phone / email / message
• Experience of High Risk Activities and evidence of Safe Systems of Work training.
• Ability to explore a situation, assess and offer different options to formulate a plan that meets or exceeds objectives and expectations.
• Ensuring client sites are safe, compliant and with evidence that documentation is up to date and that teams comply with internal standards and external regulations.
• Central point of contact to coordinate site / client / ISS stakeholder requests in line with local needs.
• Receiving, logging, allocating and tracking reactive works requests using Maximo – communicating closely with all stakeholders – prioritising against both client and business needs to ensure KPIs are met.
• Ensuring Operations & Maintenance Documents of Drawings, O&M manuals, Site Operators Manual, etc. are up to date and neatly stored and readily retrievable
• Reviewing, editing and maintaining SOPS/MOPS/EOPS as appropriate for site operations
• Understanding client operations rules for each Livv client workplace under care and as provided by the Account Manager – ensuring this is communicated to contractors.
• Performing supervisory functions common to a facility maintenance and utility plant operations organisation
• Making task assignments as needed for Work Tickets and Preventative Maintenance Work Orders for the O&M Team
• Maintaining and updating PPM tracker for all Livv sites – chasing missing PPMs.
• Supporting the creation and implementation of local compliance frameworks in line with client requirements.
• Optimised scheduling of planned works / subcontractors (where required) to minimise costs and prevent operational delays
• Overseeing WIP to ensure timely, accurate and margin enhancing performance.
• Close management of subcontractors, inc. negotiating quotations, raising, receipting POs and permit support.
• Directing, engaging and managing relevant stakeholders – inc. NRM, Helpdesk and specialist subcontractors.
• Mobilisation support, inc. setting-up logbooks / loading of assets / relaying access requirements to Helpdesk.
• Regularly reviewing and auditing asset lists and PPM planners in line with customer needs.
• Providing regular reporting to stakeholders, ie, statutory compliance and PPMs.
• Supporting with tender opportunities for new customers to create optimised operational solutions.
• Reviewing and evaluating performance and ensure quality standards are being met
• Work with stakeholders to ensure efficient utilisation of colleagues and supply partner
• Within spaces provided, maintain effective storage and inventory of; spare parts, tools, and service equipment in a neat and orderly manner
• Coordinate with contractors and vendors as needed for the effective and safe accomplishment of maintenance and project work; This task is to see that contractors and vendors may safely arrive on site, access the facilities properly, be escorted to their work areas, and other safety precautions, with work teams debriefed and safely escorted off site.
• Provide data for reports as required and other status reports, equipment evaluations or scope of work for outside contractors as needed
• Provide or direct equipment and system operational modifications, such as critical switching, lockout/Tagout, and safe working area set up so that specialty subcontractors may perform assigned or contracted duties while minimising risk to workers
• Assist in obtaining and evaluating subcontractor and vendor quotes, for site or facility projects.
• Assist Site Lead by ensuring all assigned employees are aware of and comply with Company, government and client policies, procedures, and regulations
• Available for 24/7 work and emergency corrective maintenance/action activities
• Comply with all Group, and HSEQ requirements and programs, as provided