Key Responsibilities

• Lead requirements gathering activities with business stakeholders across F&B functions (e.g., procurement, menu management, supply chain, operations)
• Define and manage scope, ensuring alignment with project objectives and business priorities
• Conduct detailed business and process analysis, identifying current-state challenges and defining future-state processes
• Translate business needs into clear, structured functional and data requirements
• Support the design and implementation of MDM solutions, including data domains such as products, suppliers, recipes, and locations
• Collaborate with data, technical, and integration teams to ensure requirements are feasible and correctly implemented
• Develop process maps, data flows, and business documentation (BRDs, user stories, etc.)
• Facilitate workshops, stakeholder interviews, and playback sessions
• Support data governance initiatives, including data standards, definitions, and quality rules
• Assist in testing activities (UAT planning, execution, defect management)
• Ensure traceability of requirements through delivery lifecycle

Required Skills & Experience

• Minimum 5 years’ experience as a Business Analyst
• Strong experience in Master Data Management (MDM) and data-focused projects
• Proven experience working within the Food & Beverage (F&B) or hospitality domain
• Solid understanding of business analysis frameworks, tools, and methodologies (Agile and/or Waterfall)
• Experience in requirements management, scope control, and stakeholder management
• Strong business process modelling skills (e.g., BPMN, process mapping)
• Experience working with data structures, data models, and data flows
• Ability to bridge business and technical teams effectively
• Strong communication and facilitation skills

Desirable Skills

• Experience with F&B systems such as POS (e.g., Micros/Simphony), inventory, or supply chain platforms
• Exposure to data governance frameworks and data quality tools
• Familiarity with integration concepts (APIs, ETL, data pipelines)
• Experience with tools such as Jira, Confluence, Visio, or similar