Customer Service Team Leader

Location: Redhill
Salary: £30,000- £37,000
Contract: [Permanent / Full-time]

My client is looking for a talented Customer Service Team Leader to join their Customer Experience Directorate. This is a fantastic opportunity to lead a motivated team and make a real impact on the way customers experience their services.

What you will do:

• Lead and develop a high-performing Customer Service team within the Customer Service Centre.
• Motivate, coach, and support advisors to deliver excellent multi-channel customer service.
• Ensure enquiries and complaints are resolved quickly and effectively, often at first point of contact.
• Manage performance, provide feedback, and allocate resources to meet service levels.
• Step in to resolve escalated or complex complaints with professionalism and empathy.
• Use data and insights to improve services and customer satisfaction.
• Support the team through organisational change and new projects.

What we are looking for:

• Proven experience in a contact centre or customer service environment.
• Strong leadership skills with the ability to motivate and develop a team.
• Experience handling complaints and resolving issues effectively.
• Knowledge of GDPR, safeguarding, and housing legislation is desirable.
• Ability to balance empathy with professionalism when supporting vulnerable customers.
• Comfortable using CRM systems, telephony platforms, and Microsoft 365.

Why join?

You will be part of a forward-thinking organisation that values customer experience and invests in its people. This is a chance to lead a team that truly makes a difference every day