Exciting Payroll opportunity in Manchester! - Payroll Advisor

Are you passionate about Payroll would you like to…

• Work for an award-winning global SaaS business
• Be part of the most progressive and dynamic payroll bureau in the UK
• Be part of exponential growth, with amazing progression opportunities
• Join an exciting and vibrant environment in the heart of Manchester
• Show your passion for payroll and customer excellence?

We are looking for a payroll professional to work as part of our Payroll Advisory team, where you will be responsible for ensuring our clients remain compliant with legislation and best practices related to payroll processing, reporting and taxation.

As Payroll Advisor you will be responsible for complex case management and any cases that cannot be resolved from members of the First Line Support Team. You will work within a team providing legally compliant advice and payroll assistance to clients by telephone to support the needs of the individual client and to highlight any options that are non-compliant as well as ensuring the client is fully aware of the risk these options present.

Key Duties/Tasks:

• Provide advice and guidance on payroll policies, procedures, and regulations via telephone and case management. You always prioritise picking up the phone to customers and follow up any complex cases with actions after the event.
• Keep yourself up to date with changes in payroll legislation and best practices.
• To log all advice accurately on the internal Customer Relationship Management system, taking ownership of ongoing cases and their closure, within SLA.
• To provide clients with supporting information and documentation that will assist them in the advice provided.
• To present training and proactively supporting customers in how to get the best out of the company's Payroll technology.
• To actively own cases to resolution, building rapport and relationships with clients on each interaction.
• Make recommendations for corrective action options such as supplementary runs and re-run options in line with BACs turnaround times and advise customers on any associated charges.
• Assist clients with payroll audits, reviews, and compliance checks.
• Record and raise any software issues through to the appropriate development teams, ensuring full details are recorded so that appropriate action for fix can be taken forward.

What you bring to the team:

• A customer focussed and can-do approach to resolve all customer issues in a timely manner. Keeping the customer informed of progress of their case through to resolution.
• Deep understanding of UK payroll legislation and tax regulations.
• An understanding of each individual clients Payroll landscape, including Third Party Payments schedule and reporting requirements.
• Previous experience in either delivering or managing payroll services, ideally within a Bureau environment.

Benefits

• Profit share scheme
• Day off on your birthday
• Bright Exchange (retail and other discounts)
• Access to Employee Assistance Programme
• 25 days' holiday, plus bank holidays.
• Pension Plan and Life Insurance
• Company incentives, access to discount schemes.
• Holidays increase after 2- and 5-years' service.
• Free hot breakfast every Monday
• Opportunity to expand your knowledge from an experienced, friendly team
• Modern working environment in Manchester City Centre
• Pension with Royal London
• Be part of a new business division with growth and development opportunities

Normal working hours are 37.5 hours a week, 9:00AM - 5:30PM.

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The Portfolio Group are acting on behalf of our client in recruiting for this position.