Karter Thomas is delighted to be recruiting for a dedicated Housing Assistant on behalf of our client. This is an excellent opportunity for someone with knowledge of housing and leasehold and a passion for supporting tenancy and leasehold services within a busy housing team.

The Role

Working closely with the Housing Manager, you will provide essential administrative support to ensure the effective delivery of tenancy and estate services. This is a full time role working half the week from the office and half from home.

Key Responsibilities

• Liaising with tenants and solicitors in regards to rent arrears
• Providing help and advise to customers on 1% staircasing queries
• Maintain accurate computerised and manual records, ensuring all service requests are handled within required timescales
• Raise purchase orders, process invoices, council tax bills and support utility billing administration
• Provide general administrative support including photocopying, incoming/outgoing post, maintaining scheme files and preparing letters
• Arrange meetings, travel, appointments, and support minute-taking and document preparation
• Order office supplies, stationery, PPE and other essentials
• Manage calls and emails, resolving enquiries where possible or prioritising cases for Housing Officers
• Help coordinate customer involvement events
• Record complaints, compliments and suggestions

About You

You will embody values of partnership, respect, inclusion, drive and efficiency. You should be someone who:

• Works well with colleagues and customers
• Is organised, punctual and able to manage multiple tasks
• Communicates clearly in writing and verbally
• Provides excellent customer care
• Learns systems quickly and uses data confidently
• Builds strong relationships and collaborates effectively

Skills & Experience

Essential:

• GCSEs or equivalent (including Maths & English)
• Knowledge of housing and Leasehold
• Confident user of Microsoft Office (Word, Excel, Outlook, PowerPoint)
• Experience using databases and producing system reports
• Excellent communication skills

Additional Information

• This role requires a DBS check