Sales Administrator

North Bristol (Hybrid – 3 days office / 2 days home)

Salary: £28,000 – £30,000

Full-time: 40 hours per week (08:30 – 17:30)

Car required

The Role

We are seeking a highly organised and proactive Sales Administrator to join a fast-paced Sales Operations team in North Bristol. Supporting a team of approximately 50 sales professionals, you will play a critical role in ensuring revenue-generating activity is prioritised, unblocked, and executed efficiently.

This is a dynamic, commercially focused position where you will act as the operational backbone of the sales function, ensuring smooth delivery from quote through to project execution.

Key Responsibilities

Sales & Revenue Support

• Provide first-line operational support to Sales, ensuring deals progress smoothly from quote to delivery
• Prepare, validate and issue quotes, sales orders, change notes and renewals
• Ensure all activity complies with pricing structures, processes and approval frameworks
• Proactively identify and resolve blockers that could delay revenue recognition

Ticket & Workflow Management

• Manage inbound support requests via Zendesk, prioritising based on revenue impact and SLA
• Balance urgent requests with ongoing operational workflows
• Communicate clearly with stakeholders on progress and expectations

Cross-Functional Support

• Support multiple sales functions including:
  
  • Business Development
  • New Business
  • Client Management
  • Marketing
  • Solutions Engineering
• Collaborate closely with Finance and PMO teams to ensure accurate handovers
• Assist with billing reviews, contract accuracy and timely invoicing

Partner & Vendor Engagement

• Act as a key operational contact for partners and vendors
• Coordinate processes such as pricing, deal registration, renewals and reporting
• Build relationships with partners including AWS, NiCE and Zendesk

Data, Systems & Compliance

• Maintain high levels of data accuracy across systems
• Support reporting and administration across platforms such as HubSpot and NetSuite
• Keep documentation, price lists and partner materials up to date

Continuous Improvement

• Identify and implement improvements to sales processes and workflows
• Contribute to improving efficiency and scalability across Sales Operations

Skills & Experience

Essential

• Proven experience in a sales support or customer-facing role
• Strong administrative and organisational skills
• Ability to multitask, prioritise and perform under pressure
• Confident working with multiple stakeholders across a business
• Excellent communication skills with the ability to challenge when needed
• Advanced MS Office skills (Word, Excel, PowerPoint)

Highly Desirable

• Experience within CCaaS, Contact Centre or SaaS environments
• Exposure to Sales Operations or Revenue Operations
• Experience working with partners and vendors
• Familiarity with AWS Marketplace
• Experience with HubSpot, NetSuite and Zendesk

Personal Attributes

• Team player with a collaborative mindset
• Calm and resilient under pressure
• Highly organised with strong attention to detail
• Proactive and solution-focused
• Commercially aware and comfortable in a fast-paced environment

What’s on Offer

• Competitive salary of £28,000 – £30,000
• Hybrid working (3 days office / 2 remote)
• Opportunity to work in a high-performing, fast-growing sales environment
• Exposure to leading SaaS platforms and global partners