We are recruiting for a CargoWise Support Operator to join our client’s team based near Heathrow. This is an excellent opportunity for an experienced IT support professional with strong CargoWise knowledge to contribute to both day-to-day operations and ongoing system development projects within a fast-paced logistics environment.

Working Hours: Monday to Friday

Salary: £33,000 – £35,000

Key Responsibilities

• Deliver first-line support for CargoWise users, resolving system errors, access issues, and general queries
• Manage and track support tickets through to resolution within agreed service levels
• Escalate complex issues to second-line or external support when required
• Assist with CargoWise projects, including system upgrades, integrations, and implementations
• Support testing processes, including UAT and post-implementation reviews
• Maintain system documentation and user guides
• Provide support across Microsoft Office applications such as Outlook, Excel, Word, and Teams
• Offer basic network and infrastructure support, troubleshooting connectivity issues
• Liaise with external IT suppliers, including coordination and procurement tasks
• Monitor system performance and identify opportunities for improvement or automation
• Provide user training and guidance to enhance system usage

Personal Attributes

• Strong attention to detail with a logical approach to problem-solving
• Clear communication skills, able to explain technical issues to non-technical users
• Organised and able to manage multiple priorities effectively
• Proactive, adaptable, and resilient in a busy environment
• Analytical mindset with strong problem-solving ability
• Team-focused with a commitment to high service standards
• Willing to learn and adapt to new technologies
• Professional and trustworthy when handling sensitive information

Qualifications and Experience

• Proven CargoWise experience is essential
• Minimum three years in a similar IT support or systems role, ideally within logistics
• Experience supporting or delivering system-related projects
• Good working knowledge of Microsoft Office, particularly Excel
• Basic understanding of IT infrastructure and networks is beneficial
• Experience using helpdesk or ticketing systems is advantageous

If you have the relevant experience and are looking to develop your career within a dynamic logistics environment, we would be keen to hear from you. Please apply with your CV.