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IT Support Engineer

i2i Recruitment Consultancy

What’s in it for you
  • Exposure to global IT operations across multiple locations
  • Hands-on experience with Microsoft 365, cloud tech and security initiatives
  • Opportunity to work on projects and service improvements, not just support tickets
  • A role with autonomy, variety and real impact
  • Clear progression into senior support or engineering roles
What you’ll be doing
  • Delivering 1st and 2nd line support to users (remote and occasional on-site)
  • Troubleshooting hardware, software, networking and M365 issues
  • Managing user access, onboarding/offboarding and MFA (Azure AD / Entra ID)
  • Supporting endpoint management (Intune)
  • Handling IT equipment lifecycle (setup, deployment, maintenance)
  • Working with partners on incident resolution and escalations
  • Contributing to IT projects, upgrades and improvements
  • Maintaining documentation and identifying ways to improve services
Must-haves
  • 1–3 years in IT support / service desk / MSP
  • Strong knowledge of Microsoft 365
  • Experience with Windows and Apple devices
  • Understanding of Azure AD / Entra ID
  • Strong problem-solving and communication skills
  • Able to manage workload, take ownership and work independently
Nice to have
  • Experience with Intune or endpoint management tools
  • Awareness of ITIL practices
  • Basic cybersecurity knowledge
  • Experience in a multi-site or global environment
  • Involvement in IT projects or improvements