Are you ready to take your first step into the world of litigated claims handling? We’re offering an exciting opportunity for a motivated individual to join our team as a Small Claims File Handler. In this role, you’ll manage a portfolio of litigated small claims track files under the guidance of an experienced lead handler. You’ll gain hands-on experience dealing with both quantum and liability cases, using effective telephone negotiation techniques to secure fair settlements.

• Management of a caseload of Small Claims Track cases, including effective planning and organising of the workload to ensure Court deadlines are met.
• Delivery of agreed performance targets and quality standards
• Analysis of the available evidence to create an initial case strategy on liability and quantum.
• Undertake effective telephone discussions and negotiations with the client, Claimant, third party insurer and third party Solicitors to pursue the efficient and appropriate settlement of cases and apportionment of costs 
• Proofing witnesses, assessing their evidence and drafting statements.
• Drafting of Court document and complying with all Court deadlines are met.
• Instructing, briefing and liaising with Counsel.
• Guiding the Claimant through the litigation process where required and setting expectations.
• Timely and accurate maintenance of all case management, billing and management information systems to ensure completeness of records and aid business decision making 
• Delegation of tasks where available and appropriate to other members of the team
• Dealing with correspondence and telephone calls within strict service level agreements,
• Delegation of tasks where appropriate to other members of the team 
• Updating reports upon receipt of evidence as required. 
• Adhering to Client Guidelines 
• That they receive up to date and accurate information about progress when requested 
• Ensuring files are kept within ISO 9001 guidelines 
• To ensure compliance with the SRA Standards & Regulations

• Established experience in law through further education or experience
• File handling experience within a law practice or Insurer
• Good understanding of the high way code and basic road traffic act principles
• Ability to plan and prioritise workloads
• Efficient in a process driven environment
• Drive to achieve to take development opportunities when they arise with a positive attitude
• Excellent listening and verbal communication skills
• Excellent written communication skills and the ability to compose professional written communications
• Ability to follow instruction with attention to detail
• Ability to recognise when sensitivity and tact are required
• Effectively work within a team
• Basic knowledge of the Court Practice Rules

• Davies Incentive Plan
• 25 days holiday per year which increases with level of service (opportunity to buy & sell 3 days)
• Simply Health Care Cash Plan
• WeCare – 24/7 online GP, mental health support and virtual wellbeing covering a whole host of topics to do with health, mental health, wellbeing & healthy living and financial & legal wellbeing
• Death In Service – after 1 years’ service
• Pension Contribution based 5% Employee / 3% Employer
• Employee Resource Groups
• Employee Volunteering Programme
• Cycle to Work Scheme*
• Tech Scheme*
• Season Ticket Loan*
• Gym Flex*
• Access to Online Discount Sites
• Discounted Gourmet Society Membership
• Discounted Tickets for Merlin Attractions nationwide
• Discounts at local retail outlets

*after successfully completing probation