Contribute to Asta's goals of providing excellent service to clients, by improving processes, optimising workflows and enhancing the overall efficiency of operations.  

• Process Improvement Analysis: Conduct thorough analysis of operational processes to identify areas for improvement. Use operational excellence techniques such as process mapping, cross-functional workshops, data analysis and Lean to identify the root cause of issues.
• Generate Solutions: Work with cross-functional teams to generate solutions that deliver benefits, optimise workflows and reduce costs.
• Benefit realisation: Develop business cases to support your improvement recommendations for review by senior management. Agree success measures and track outcomes to ensure the desired benefits have been realised.
• Business Requirements: Draft business requirements documents for use by IT.
• Change Management: Work closely with stakeholders to communicate changes, address resistance, and ensure that new processes are adopted effectively
• Stakeholder Collaboration: Work closely with department heads and other key stakeholders to understand their needs and provide analytical support. Communicate findings and recommendations effectively to both technical and non-technical audiences. 
• Operational Excellence: Foster a culture of continuous improvement throughout the organisation. Facilitate workshops and training sessions to promote good practice.
• Strategic Planning: Support the development of long-term operational strategies aligned with company goals. Identify opportunities for innovation and recommend strategies to enhance operational capabilities. Assist in the planning and execution of new projects and initiatives

Key personal skills required 

• Analytical Skills: Ability to analyse a wide range of processes and requirements across all technical teams within the business. 
• Critical Thinking: The ability to think more widely than the problem as first presented, identifying the root cause of issues and considering all the levers that could contribute to a solution.
• Stakeholder Collaboration: Excellent communication and interpersonal skills to work closely with individuals at all levels of the business and understand their needs. The ability to communicate findings and recommendations effectively to both technical and non-technical audiences
• Innovation: An interest in new technologies and solutions, and how these can be applied in a cost-effective and sustainable manner to deliver business benefit.
• Project Management: Skills in managing multiple projects and meeting deadlines in a fast-paced environment.

Key technical skills, knowledge and professional qualifications required 

• Process Improvement Methodologies: Proficiency in methodologies like Lean, Six Sigma, or other continuous improvement techniques
• Process Mapping: Visualising the current state of processes, identifying inefficiencies,, designing optimised workflows and presenting appropriately through process mapping software.
• Running Workshops: Facilitating workshops that bring together team members to collaborate, share ideas, and identify areas for improvement.
• Change Management: Knowledge and practical experience of using change management strategies to ensure smooth transitions during process improvements. 
• Insurance Experience: The roleholder must have a strong working knowledge of the language used by technical insurance teams e.g. actuarial, finance and underwriting, preferably in the Lloyd’s market.

Davies are committed to being a diverse and inclusive workplace. We welcome candidates of all genders, gender identity and expression, neurodiversity, sexual orientation, disability, physical appearance, body size, race, age, nationality, and belief (or lack thereof).

• Join us and enjoy our ever-evolving benefits, including but not limited to:
• Reward platform – discounts for over 800 retailers
• 25 days holiday (rising with service)
• Well-being centre
• Recognition programme
• Family friendly employer
• Pension - company contribution at 10%
• Life Assurance (10 x basic salary)
• Private medical with an annual health check
• Development, training, and professional qualification
• Employee volunteering programme