Our clinic is a distinguished private ophthalmic practice specialising in complex, blindness-related conditions. Renowned for exceptional discretion, personalised service, and a calming, elegant environment, we also operate a rapidly expanding medical trials division.

The Role:

As a Patient Coordinator, you will be the first point of contact for both patients and consultants, ensuring a seamless, concierge-style experience. You will work in a highly professional environment, coordinating diaries, managing sensitive information, and supporting both clinical and administrative functions.

Key Responsibilities:

• Act as the first point of contact for consultants and patients, delivering an impeccable, high-end service.
• Coordinate emergency and routine appointments, including surgical procedures, liaising with consultants, surgeons, nurses, and anaesthetists.
• Manage multiple consultant clinic diaries with precision and discretion.
• Communicate professionally and tactfully across all channels – in person, by telephone, and via email.
• Handle confidential patient information and process payments discreetly.
• Oversee operational tasks such as stock control, ordering clinical supplies, and coordinating maintenance services.
• Uphold the highest standards of personal presentation, confidentiality, and service excellence at all times.

Requirements:

Proven experience in a high-net-worth or luxury-focused environment or previous private clinic background. Suitable backgrounds include:

• Five-star or ultra-luxury hotels
• Private members’ clubs
• Luxury fashion houses or flagship boutiques
• UHNW private households or private PA roles
• High-end concierge or bespoke client services
• Strong office experience is essential.
• Excellent communication skills, with the ability to interact confidently with high-profile clients and medical professionals.
• Sophisticated, polished presentation and an anticipatory approach to client needs.

Benefits:

• Competitive salary with potential overtime pay
• Opportunity to work in a prestigious, rapidly growing clinic
• Exposure to cutting-edge ophthalmic treatments and medical trials