Sales Operations & Customer Service Executive – German

• Annual Salary: Up to £35,000
• Location: London
• Job Type: Full-time

Join our team as a Sales Operations & Customer Service Executive for the DACH region, where you will play a crucial role in managing and enhancing customer relationships and operations. This position is ideal for a candidate fluent in German, passionate about customer service, and skilled in Microsoft Office, especially Excel.

Day-to-day of the role:

• Produce order books focusing on customer requirements and business targets within the DACH region.
• Enter orders into the system and manage customer data including pricing, part numbers, and VAS.
• Work closely with Sales, Logistics, and Operations teams to resolve customer issues, address product-related concerns, and ensure smooth processing of orders from start to finish.
• Analyse order books to inform customers and sales teams of any challenges preventing orders from shipping.
• Review orders prior to the shipping window to ensure accuracy as per customer requests.
• Support the allocation of customer orders and maintain effective communication with the warehouse to ensure timely order processing and shipment preparation.
• Regularly communicate with key customers to review the shipping season and prepare for the next one.
• Monitor key performance metrics such as order fulfilment rates, customer satisfaction, and delays.
• Build and develop strong working relationships with both external and internal customers.
• Provide feedback on recurring issues and help propose solutions to improve the customer experience.
• Assist customers with pricing, credits, invoices, and terms.
• Participate in training and development courses and handle other duties and special projects as assigned.

Required Skills & Qualifications:

• Fluent in German (Essential).
• Minimum of one to two years of general office experience with demonstrable skills and measurable success.
• Excellent working knowledge of Microsoft Office, particularly Excel.
• Experience with STYLEman is desirable but not essential.
• Excellent communication and organizational skills.
• Passionate about customer service and attentive to detail.

Benefits:

• Competitive salary package.
• Opportunities for professional growth and development.
• Engaging and supportive work environment.

To apply for the Sales Operations & Customer Service Executive position, please submit your CV and a cover letter detailing your relevant experience and why you are interested in this role.